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FAQs

How come I no longer see my Users and Doors, etc when logging into the Engage web portal.

Resolution: As of the end of August 2020, Microsoft stopped supporting Internet Explorer (IE) as an acceptable web browser.To see all Engage site and info via web portal, use either Chrome or Edge or other bro...:

What does HTTP Bad request mean? Error Code: 407?

Resolution: Error Code 407 usually indicates that NoTour sectors are full. It could also mean a FW update to the MT20w is needed. Try updating FW on the MT20W. Also try confirming that at le...:

Can I remotely open the NDEB with my phone app?

Resolution: The NDEB, LEBxx, locks do not support remote unlock commands.You cannot remotely unlock any of the locks with the Engage software. You would need to be in front of the lock, or within BLE ran...:

Can you recommend a REX Push Button for outdoor applications?

Resolution: Schlage does not make any PBs rated for outdoor, weather-resistant use. There is an option for Extreme Duty, but that is simply a sturdier PB. Most likely they would need a 3rd party encl...:

In Engage we are not able to pull up audits for all devices using a specific user.

Resolution: If you filter Devices, you should see activity for that device and if you filter User, you should see that Users activity. If your locks are not set to get overnight updates via Wi-...:

What is the required lead thickness for radiological rooms?

Resolution: Per the Radiological council, doors require 15Kgm2 which is equivalent to 1.3mm thick. Please check with your local code requirements. :

What is the part number for screws that connect the baseplate and the push pad of the 94/95 Series?

Resolution: These screws are available only through Falcon. The part number is SCREW.1136.:

Can I cut a Von Duprin mullion from the bottom rather than the top?

Resolution: It is not recommended to cut a mullion from the bottom as this will lower any strike templating on the mullion body cause the strike and exit device to be misaligned.:

How does the cylinder function on the FSA/FSE 510L?

Resolution: The cylinder of the FSA/FSE 510L trim functions as a night latch. It also provides a means of manual override should the trim's electronics fail.:

Does Von Duprin offer custom color match?

Resolution: Please see the front of the Von Duprin price book for questions regarding custom paint finishes. Von Duprin DOES support using any existing color from Tiger Drylac series 38 or 49 powder coat...: