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FAQs

What are th minimum door widths for the Falcon 25 devices?

Resolution: As a general rule, the 3' Falcon 25 device will fit on a 32" door opening.:

Is the "motor" option available for the Falcon 1690 exit device?

Resolution: At this time, the "motor" option (QEL or MEL) is NOT available for the Falcon 1690 exit device.:

Are the "handing" set screws available for the Von Duprin 98/99 -2SI centercase assembly?

Resolution: At this time, the "handing" set screws for the Von Duprin 98/99 -2SI centercase are NOT available in the price list. :

Is the "locking" pin assembly used in the Von Duprin KR kit available as a separate item?

Resolution: No, the "locking pin" for the Von Duprin KR mullion is part of an assembly that is intended to never come apart. The security screws that are used for the assembly are driven into the metal a...:

Does the Von Duprin E360 or E370 series control have cylinder override?

Resolution: No, the Von Duprin E360 and E370 series controls use a "rotary" solenoid that is placed in the back of the escutcheon plate where the cylinder would normally operate. The E370 series controls...:

Are the 321 and 323 automatic door bottoms handed?

Resolution: Yes, these models have extension pieces on them such that you cannot just flip the complete unit over for different door handings. Since the brass adjusting nut must always be on the hinge si...:

What is the rose dimension for the C1000?

Resolution: The rose is 3 1/2" in diameter. :

Is there a cover plate for the door edge cut out for a 556NL-CA?

Resolution: There is no door edge cover plate provided for the 556NL cylinder assembly. However, Von Duprin part number 900555 can be used if a cover plate is desired. :

Can the mobile credential be a master credential?

Resolution: Yes, you can make the mobile credential a master credential. Once deleted the Mobile number can be recreated into a master credential. All of the door files must be updated after recreati...:

If my Isonas login was deactivated, can Isonas reactivate it?

Resolution: No, Isonas cannot reactivate your login.You will have to find another admin in your tenant and have them activate your account.: