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FAQs

Are the 321 and 323 automatic door bottoms handed?

Resolution: Yes, these models have extension pieces on them such that you cannot just flip the complete unit over for different door handings. Since the brass adjusting nut must always be on the hinge si...:

What is the rose dimension for the C1000?

Resolution: The rose is 3 1/2" in diameter. :

Is there a cover plate for the door edge cut out for a 556NL-CA?

Resolution: There is no door edge cover plate provided for the 556NL cylinder assembly. However, Von Duprin part number 900555 can be used if a cover plate is desired. :

Can the mobile credential be a master credential?

Resolution: Yes, you can make the mobile credential a master credential. Once deleted the Mobile number can be recreated into a master credential. All of the door files must be updated after recreati...:

If my Isonas login was deactivated, can Isonas reactivate it?

Resolution: No, Isonas cannot reactivate your login.You will have to find another admin in your tenant and have them activate your account.:

What are Si and SiK readers?

Resolution: These are readers for AD locks (can read iclass cards), and work similar to a MT reader. These readers are only offered with a gray or brown finish. They are not metal, so they do not o...:

Do all of the Allegion readers use RFID (radio Frequency Identification)?

Resolution: Yes, and they are also ISO14443 standard compliant.:

Why is my access control not seeing the read from my card on a OSDP connection?

Resolution: We don't use secure OSDP, the controller will need to be set to open and then they should be able to see the data. :

Do the new MTB readers have to be ordered as 485 to have this connection?

Resolution: All MTB readers include 485 and Wiegand connections.You do not have to specify 485 when ordering.:

To what degree of opening can 112 and 224 aluminum geared continuous hinges open?

Resolution: The 112XY and 224XY open to 180°. The 112HD and 224HD may open to slightly less than 180 degrees due to variations in tolerance.: