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FAQs

Schlage and Von Duprin PS900-series Power Supplies - Plug-In AC Cable Provided?

Resolution: No it does not, that is for the electrician to run their own AC wiring. Alternately, AC pigtails can be purchased at a local hardware or electrical supply store. :

Locknetics DKP-NS Keypad - Removing Single User PIN

Resolution: The keypad does not allow for the removal of specific user pin codes, you can only overwrite them using step 2A in the user guide (here).:

Schlage M490DE Maglock - Can Delay Egress be Remotely Disabled

Resolution: No, only via DIP switch 8 and/or the aux input. :

Engage Locks - Firmware Version Not Showing Updated in Portal after Upgrade

Resolution: Sync the controller or lock via the mobile app to update the web portal with the new firmware version.:

What is 8310-3883?

Resolution: The 8310-3883 is a safety sensor package for a single door. It is required with our 4600, Benchmark, Falcon, and Pneumatic operators when an approach side Door Mount Safety Sensor will be u...:

What is the narrowest width door the Falcon SC61A closer can be mounted on in a Pull side installation?

Resolution: A 13” wide door leaf, when installed to the 180 degree standard template. :

What is the narrowest width door the Falcon SC71A closer can mount on in a Pull side installation?

Resolution: A 18” wide door leaf, when installed to the 180 degree standard template.. Related Solution: What is the narrowest width door the Falcon SC81A closer can be mounted on in a Pull side ins...:

What is the narrowest width door the Falcon SC81A closer can be mounted on in a Pull side installation?

Resolution: A 16” wide door leaf, when installed to the 180 degree standard template.:

Schlage Mobile Credentials - Enrolling Into Multiple Sites

Resolution: The same mobile number cannot be enrolled in more than one Engage site. :

Schlage NDEB - Special Functions Now Available

Resolution: The NDEB now supports these functions, new to the NDE series, via the Interior Push Button Storeroom Lockset is normally secure with outside lever disengaged. ...: