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FAQs

Can you get an LCN Sr Swing operator in a RAL finish?

Resolution: As of Nov. 17, 2025, ST-3625 is OBOSLETE.As we launched the new SWING IQ on Nov 17, 2025 - The new Swing IQ units will only be available in the set three std finishes- Anodized 628...:

What is the purpose of the magnet inside some of the Zero automatic door bottoms (ADB)?

Resolution: The magnet assists with the door bottom staying in the "up" position. It takes a load off the mechanical components. It is only included on certain door bottoms (367, 368, 369) that are...:

Schlage Engage NDE - 4" Stile and Minimum Stile Requirements

Resolution: The NDE lock with have a 1/8 in overhang on a 4" stile. Recommend a minimum of 5” stile. :

Schlage BE367 and Control BE467 - Dimensional Cross-Reference

Resolution: BE467: ADD: 5.25” H 3.00” W 2.09” D GRW: 5.26” H 3.01” W 2.05” D BE367: 5.426" H 3.172" W 2.186" D :

Schlage and Von Duprin PS900-series Power Supplies - Plug-In AC Cable Provided?

Resolution: No it does not, that is for the electrician to run their own AC wiring. Alternately, AC pigtails can be purchased at a local hardware or electrical supply store. :

Locknetics DKP-NS Keypad - Removing Single User PIN

Resolution: The keypad does not allow for the removal of specific user pin codes, you can only overwrite them using step 2A in the user guide (here).:

Schlage M490DE Maglock - Can Delay Egress be Remotely Disabled

Resolution: No, only via DIP switch 8 and/or the aux input. :

Engage Locks - Firmware Version Not Showing Updated in Portal after Upgrade

Resolution: Sync the controller or lock via the mobile app to update the web portal with the new firmware version.:

What is 8310-3883?

Resolution: The 8310-3883 is a safety sensor package for a single door. It is required with our 4600, Benchmark, Falcon, and Pneumatic operators when an approach side Door Mount Safety Sensor will be u...:

What is the narrowest width door the Falcon SC61A closer can be mounted on in a Pull side installation?

Resolution: A 13” wide door leaf, when installed to the 180 degree standard template. :