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FAQs

9351 Smart Wristband Credential – Water and Dust Resistance

Resolution: The 9351 Silicone Wristbands have a smart Mifare chip in them that is enclosed within the silicone band. The band meets these ratings: IP68 (Ingress Protection code 68) Which includes: ...:

Is the 629 or 630 more durable?

Resolution: Same durability since both use same base material, 629 will degrade from a "cosmetic" standpoint much quicker since it is bright polished.:

Schlage Mobile Credential – Troubleshooting Errors

Resolution: Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...:

Engage NDE and LE - Mechanical Key Override and Audits

Resolution: A mechanical key entry will cause a forced door if the NDEB is in the locked/secure state. There is no Key switch in the NDE. When a key opens the door the NDE see the DPS change and reports t...:

NDE - Construction Core Program Charges

Resolution: Construction Core Program Policy: Full size and small format construction cores will be invoiced under standard payment terms. Credit for these cores, less the handling charge, will be issued upo...:

PIB300 and PIM400-TD2 - Product and Enclosure Dimensions

Resolution: The NEMA-rated plastic enclosure is 7.1”x 7.1” x 3.0” The PIB300 and PIM400-TD2 circuit board is 4 ¾” x 5 7/8” :

Why does my LZR Mircoscan Sensor keep activating the door when I get into the sensors range?

Resolution: :If no motion sensors are being used for activation (using a push button for activation), then the “Knowing Act” program on the LZR hub should be changed to “On” (default is “Off”) – this will turn...:

Engage Mobile App - Deleting a Saved Wi-Fi Network

Resolution: Connect to the lock with the saved network. Click on Settings, then under General click on Wi-Fi. Select Show Saved Network. With an iPhone: On the network you want to delete, swipe t...:

Where is the Deadbolt Monitor, Latchbolt Monitor, RX Switch, EL/EU Switch and Motor Assembly located in an L9000 Electrified Lockcase?

Resolution: The Lock Case above is shown with the Simultaneous Retractor in place.:

Are the ALX-series and AL-series latches interchangeable?

Resolution: For example: The AL-series latch bolt bar only moves 3/8" which can cause problems if used with the ALX-series.: