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FAQs

What is the difference between the 09-713 and the 09-663 armor front?

Resolution: The 09-669 and the 09-718 are both latch bolt by auxiliary latch armor fronts that are 1-1/16" wide. The 09-669 will have a UL stamp for use with UL rated locks, but the 09-718 will not h...:

What templates to I use for Von Duprin M996L trim?

Resolution: Use the same templates as specified for E996L trim. Click Here For Wood Door Templates Click Here For Metal Door Templates On the template page, you can use the same templates a...:

Can the Von Duprin M996L lever be used on outdoor applications?

Resolution: As of 2020, the Von Duprin M996L lever trim has not been tested for full outdoor usage. This trim can be used on exterior doors of a building. For additional questions, please conta...:

Why is my Von Duprin M996L lever trim not operating in its configured Fail Safe or Fail Secure mode?

Resolution: Please reference your M996 instructions along with this article. Instructions can be searched by clicking HERE. Locate the small DIP switch near the motor assembly on t...:

What is a bent tab strike?

Resolution: The purpose of a bent tab is so that if you experience door rattle, the tabs can be bent back slightly (toward the open area) so that the tab holds the door tightly against the doorstop/m...:

If the Von Duprin M996L Trim is too quiet, can I make it louder?

Resolution: The motorized M996L trim does operate slightly quieter than its solenoid-based E996L predecessor.You will no longer hear the "click" of the solenoid, as the motor has smooth start and stop operatio...:

When the Falcon 2390 literature refers to "touchbar" length such as 21" or 24", does that include the device endcaps?

Resolution: No, the length stated is the touchbar length only, not including the endcaps. The muntin length for the device is longer than the touchbar length. Muntin size is shown in catalog and installa...:

Does an ND170 Work on a 2 1/8" thick door?

Resolution: Surface mount only, then there is no upper limit to the ND170 door range. Through-door bolt kit (47262735) can be used on door ranges between 1 3/8" to 2 1/8". The throug...:

Why does my ALXV80 retract the latch when I pull up on the outside lever?

Resolution: If the incorrect tailpiece is used on the ALXV80, this can also allow the outside lever to rotate enough to retract the latch. Check to be sure the correct tailpiece is being used.:

How do I clean CuVerro Shield by Aereus Technologies copper?

Resolution: Locked down to just Technical Access CuVerro Shield by Aereus Technologies does recommend a particular disinfecting method that can follow a detergent cleaning. Recommended: Hydrog...: