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FAQs

Why does my ALXV80 retract the latch when I pull up on the outside lever?

Resolution: If the incorrect tailpiece is used on the ALXV80, this can also allow the outside lever to rotate enough to retract the latch. Check to be sure the correct tailpiece is being used.:

How do I clean CuVerro Shield by Aereus Technologies copper?

Resolution: Locked down to just Technical Access CuVerro Shield by Aereus Technologies does recommend a particular disinfecting method that can follow a detergent cleaning. Recommended: Hydrog...:

9351 Smart Wristband Credential – Water and Dust Resistance

Resolution: The 9351 Silicone Wristbands have a smart Mifare chip in them that is enclosed within the silicone band. The band meets these ratings: IP68 (Ingress Protection code 68) Which includes: ...:

Is the 629 or 630 more durable?

Resolution: Same durability since both use same base material, 629 will degrade from a "cosmetic" standpoint much quicker since it is bright polished.:

Schlage Mobile Credential – Troubleshooting Errors

Resolution: Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...:

Engage NDE and LE - Mechanical Key Override and Audits

Resolution: A mechanical key entry will cause a forced door if the NDEB is in the locked/secure state. There is no Key switch in the NDE. When a key opens the door the NDE see the DPS change and reports t...:

NDE - Construction Core Program Charges

Resolution: Construction Core Program Policy: Full size and small format construction cores will be invoiced under standard payment terms. Credit for these cores, less the handling charge, will be issued upo...:

PIB300 and PIM400-TD2 - Product and Enclosure Dimensions

Resolution: The NEMA-rated plastic enclosure is 7.1”x 7.1” x 3.0” The PIB300 and PIM400-TD2 circuit board is 4 ¾” x 5 7/8” :

Why does my LZR Mircoscan Sensor keep activating the door when I get into the sensors range?

Resolution: :If no motion sensors are being used for activation (using a push button for activation), then the “Knowing Act” program on the LZR hub should be changed to “On” (default is “Off”) – this will turn...:

Engage Mobile App - Deleting a Saved Wi-Fi Network

Resolution: Connect to the lock with the saved network. Click on Settings, then under General click on Wi-Fi. Select Show Saved Network. With an iPhone: On the network you want to delete, swipe t...: