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FAQs

When using the Ives VR910 trim, how is the Von Duprin 98/99 device ordered? Should it be ordered as "NL OP"?

Resolution: No, when ordering the Von Duprin exit device for use with the Ives VR trim, order the device as "EO" (exit only). The Ives VR trim is provided with a cylinder retaining cup. :

Will the obsolete Monarch 18 Rim accept the KABA Simplex LP1000?

Resolution: A special "K Hub" was required for the Monarch 18 Rim device to accept the spindle from the KABA Simplex LP1000. When the Monarch 18 device was obsoleted (2009) the special K hub production e...:

When using the Von Duprin 6211 with the Schlage L9000 lock, is the standard 3/8" ANSI offset used?

Resolution: No, due to the location of the deadlatching cam on the face of the Schlage L9000 lock, the Von Duprin 6211 is placed much "lower" on the frame than the standard 3/8" ANSI prep (typically "higher"...:

Will the Von Duprin 98/9975 3' exit device fit on a single 30" door from jamb to jamb?

Resolution: Yes, the Von Duprin 98/9975 3' exit device will fit on door widths as narrow as 29" from jamb to jamb (5/8" stop height).:

Are there any parts available for sale for the Ives FB458 flush bolt?

Resolution: Only the bolt "guide" and bolt "tip" are shown in the Ives price list as being sold for the FB458 flush bolt.:

Are the Vandlgard conversion kits still available?

Resolution: The Vandlgard Kits 39-034 and the 39-234 are no longer available. :

How do you order/read an order for contsruction fobs for the Control lock?

Resolution: Example order info looks like this:Credentials.9651.CT8X4248.48x.963.100.100.1.10.01-Standard Default.No6….Here is the breakup:Credentials.Part#. CardTrax Account#.Bit Format. FC. Internal Start#.E...:

What additional items do I need to have to use a REX on the HK2 for one man vault?

Resolution: You will need a DPS switch and a one man vault config on the HK2 biometric reader:

Can you use a StratIS tablet to update the firmware on the BE367 (SPED) locks?

Resolution: No you cannot update the firware on the BE367 with StratIS tablet. You must use our HHD (Hand Held Device) to update the firmware on the BE367 (SPED) locks. :

On the M490DEP, should the Alarm Output, put out 30V@1A?

Resolution: This is contact rating, and not the output; it is a dry contact. You can run a max of 30V and up to 1 amp through the Alarm Output to drive an LED, horn or other, but the output itself...: