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FAQs

Why does the M490DE/DEP delay for a few second before releasing after the 15 seconds egress?

Resolution: Check the Armature, it may be on backwards.:

Will a brand new HP3000 with ethernet card from the factory have a default ip address loaded on it?

Resolution: There should be a test IP address on the device, but once you first boot up, the IP address that is in the unit will flash on the boot up scree. If it does not see the Ethernet card, it ...:

Does Ives make a frameless, overlay hinge?

Resolution: Ives used to make a frameless overlay hinge sold under "hobby hardware". Ives does not offer such a product anymore. :

Does the Ives mounting bracket that is used in conjunction with a bar coordinator (such as MB1F, MB2F, or MB3F) carry a fire rating?

Resolution: No, the steel mounting bracket does not have its own fire listing. Mounting brackets allow for the mounting of hardware that normally mounts to the frame but cannot do so due to the pres...:

Does 230DT through-bolt to the 2670 Guard X?

Resolution: No. This trim is not intended to be thru bolted to the Guard-X device which is why you need the special screw pack 050140. The trim is mounted independent of the devi...:

What Is the mounting hardware for a 55 rim with a 550DT

Resolution: The 55 device uses 12-24 screws into 625A or 625B sexbolts. Always reference the instruction sheets as us.allegion.com to confirm the latest information. :

What does the Reset button on a Chexit circuit board do?

Resolution: The circuit board in a motor driven Chexit delayed egress exit device and DE5300 delayed egress controller manufactured after 8/24/2015 has a button labeled RESET. This is located between t...:

What are the part numbers for the screw packs for the ND series locks?

Resolution: The part numbers are: N123-020 Mounting, all functions except ND170, Contains the following: (4) C603-897 (2) C603-256 (2) N523-021 (1) M504-271 N123-040 Mounting, ND170: Contains ...:

What tool is needed for the NDE security screw?

Resolution: You will need the T-15 and the T-20 Secure torx tool. You can order them from us. Part #: L283-121 Contains: (2) Armor screws, #8-32 x 1/4” (T-15) (2) Strik...:

Will the NDE locks read HID iClass SEOS credentials?

Resolution: No, SEOS CSN is different every read, we can't read them even if iClass CSN is enabled. :