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FAQs

When using the Von Duprin 6211 with the Schlage L9000 lock, is the standard 3/8" ANSI offset used?

Resolution: No, due to the location of the deadlatching cam on the face of the Schlage L9000 lock, the Von Duprin 6211 is placed much "lower" on the frame than the standard 3/8" ANSI prep (typically "higher"...:

Will the Von Duprin 98/9975 3' exit device fit on a single 30" door from jamb to jamb?

Resolution: Yes, the Von Duprin 98/9975 3' exit device will fit on door widths as narrow as 29" from jamb to jamb (5/8" stop height).:

Are there any parts available for sale for the Ives FB458 flush bolt?

Resolution: Only the bolt "guide" and bolt "tip" are shown in the Ives price list as being sold for the FB458 flush bolt.:

Are the Vandlgard conversion kits still available?

Resolution: The Vandlgard Kits 39-034 and the 39-234 are no longer available. :

How do you order/read an order for contsruction fobs for the Control lock?

Resolution: Example order info looks like this:Credentials.9651.CT8X4248.48x.963.100.100.1.10.01-Standard Default.No6….Here is the breakup:Credentials.Part#. CardTrax Account#.Bit Format. FC. Internal Start#.E...:

What additional items do I need to have to use a REX on the HK2 for one man vault?

Resolution: You will need a DPS switch and a one man vault config on the HK2 biometric reader:

Can you use a StratIS tablet to update the firmware on the BE367 (SPED) locks?

Resolution: No you cannot update the firware on the BE367 with StratIS tablet. You must use our HHD (Hand Held Device) to update the firmware on the BE367 (SPED) locks. :

On the M490DEP, should the Alarm Output, put out 30V@1A?

Resolution: This is contact rating, and not the output; it is a dry contact. You can run a max of 30V and up to 1 amp through the Alarm Output to drive an LED, horn or other, but the output itself...:

Why does the M490DE/DEP delay for a few second before releasing after the 15 seconds egress?

Resolution: Check the Armature, it may be on backwards.:

Will a brand new HP3000 with ethernet card from the factory have a default ip address loaded on it?

Resolution: There should be a test IP address on the device, but once you first boot up, the IP address that is in the unit will flash on the boot up scree. If it does not see the Ethernet card, it ...: