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FAQs

Can I order Von Duprin exit device cartons or boxes?

Resolution: Yes, these can be purchased as service parts as of 2018.110978 : 98/99 Carton - short110979: 98/99 Carton - long112159: 98/9927/47/33R Carton - medium:

What hardware is typical on a dutch door?

Resolution: :

What is the projection of the T351 inside knob?

Resolution: The projection of the T351 inside knob from the face of the door is 2-1/8":

Why does the GWE show 0 thru 15 for Doors when it only supports up to 10 devices?

Resolution: While the GWE only supports 10 devices, some Access Control Systems use device numbering up to 15. :

Where can I find the Firmware needed to ReClass an AD300 to an AD400?

Resolution: The AD series Firmware package is located on the us.allegion.com site.Click on the search icon, type in AD.A.xxx (latest firmware version number), it will show up on the list. The package includes...:

I created a Holiday schedule on the Engage portal but it didn't list any Assigned Devices.

Resolution: After creating the holiday schedule on the web portal, you must assign the holiday to the devices and then go to each door and SYNC to update the device. Or wait overnight if you locks...:

I forgot my Engage password and requested it be reset but it's not sending a password reset to my email.

Resolution: Check your spam and junk folders for the password reset email. The emails will come from: Invitations: [email protected] ...:

Is the 672 Series, pushbar UL rated?

Resolution: Yes, it is rated for UL 294 and UL1034:

Is additional door prep required for the RX on the ND series lock?

Resolution: There is additional door prep required. Please make note of the specific notes on the template, click here for template.:

What is the FSIC tail piece used on S200 manufactured before February 2008?

Resolution: The FSIC tail piece used in the S200 locks ordered before February 2008:1-3/8"- 1-5/8" door thickness = B520-2421-5/8"- 2" door thickness = B520-243 :