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FAQs

Did the circuit board change on the L9000 Series Electrified and the LM9200 Electrified locks?

Resolution: In February 2019, the circuit board was updated. Identification of the boards is by color; old version is green and the latest board is white. :

What are the differences between the Q330-270 and the Q330-271 springcages?

Resolution: The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. Q330-270- T Lock Spring Cage Kit (Inside for T411 and outside all functions except T101, ...:

Can I order Von Duprin exit device cartons or boxes?

Resolution: Yes, these can be purchased as service parts as of 2018.110978 : 98/99 Carton - short110979: 98/99 Carton - long112159: 98/9927/47/33R Carton - medium:

What hardware is typical on a dutch door?

Resolution: :

What is the projection of the T351 inside knob?

Resolution: The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. The projection of the T351 inside knob from the face of the door is 2-1/8" :

Why does the GWE show 0 thru 15 for Doors when it only supports up to 10 devices?

Resolution: While the GWE only supports 10 devices, some Access Control Systems use device numbering up to 15. :

Where can I find the Firmware needed to ReClass an AD300 to an AD400?

Resolution: The AD series Firmware package is located on the us.allegion.com site.Click on the search icon, type in AD.A.xxx (latest firmware version number), it will show up on the list. The package includes...:

I created a Holiday schedule on the Engage portal but it didn't list any Assigned Devices.

Resolution: After creating the holiday schedule on the web portal, you must assign the holiday to the devices and then go to each door and SYNC to update the device. Or wait overnight if you locks...:

I forgot my Engage password and requested it be reset but it's not sending a password reset to my email.

Resolution: Check your spam and junk folders for the password reset email. The emails will come from: Invitations: [email protected] ...:

Is the 672 Series, pushbar UL rated?

Resolution: Yes, it is rated for UL 294 and UL1034: