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FAQs

Is additional door prep required for the RX on the ND series lock?

Resolution: There is additional door prep required. Please make note of the specific notes on the template, click here for template.:

What is the FSIC tail piece used on S200 manufactured before February 2008?

Resolution: The FSIC tail piece used in the S200 locks ordered before February 2008:1-3/8"- 1-5/8" door thickness = B520-2421-5/8"- 2" door thickness = B520-243 :

Can a 996L trim be used with an old 9947 device?

Resolution: That would depend on the shape of the connector on the top end of the bottom rod. When the device was first launched and the 992L/L-BE lever trims were the only lever trims made fo...:

Will the Control locks (BE467/FE410) retain the audits in the lock after it has been factory defaulted?

Resolution: Yes, the lock will hold all of the audits in even after it has been factory defaulted. You can sync the lock after commissioning it again, all your audits will come in to the Engage. :

Will the NDE and LE locks retain the audits in the lock after it has been factory defaulted?

Resolution: No, once you factory reset the NDE/LE, you will loose all audits that are left in the lock.:

What is the fuse information for a PS873 power supply?

Resolution: The PS873 (discontinued in January 2011) uses a slow blow 4A, 250V, 1/4" x 1 1/4" fuse. A slow blow fuse is required because the EL device 16 amp surge would ruin an ordinary fuse. To c...:

When did the Von Duprin 22 Series center case cover design change?

Resolution: The design changed in April 2020. The new cover design is backward compatible. The new covers received new sellable part numbers, and the old part numbers became obsolete. Whe...:

Will a Medeco full size IC core fit into a Schlage FSIC housing?

Resolution: The Medeco 31 and the Medeco 32 FSIC will not fit into a Schlage FSIC mortise or rim housing.:

What is a flashing red and green on an EN-201 the cannot find the IP address?

Resolution: Red or yellow and green LEDs are both ﬂashing: • This means the Ethernet cable has been detected but IP address entered at the reader has not been sent to the Ethernet adapter yet. This status...:

Is the 672 Series Push Bar UL rated?

Resolution: Yes, it is, UL 294 and UL1034: