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FAQs

Is there a L Series HSLR door prep jig available?

Resolution: :

Resolution: The XC03-069 cannot be used with a Grade 2 cylindrical lock such as the AL-series or A-series. The XC03-069 will not fit into the chassis and latch retractor on the AL and A-series.:

When should V3 be used for thresholds?

Resolution: V3 is full-body-strength material which fills in the underside of a Zero threshold to make it a nearly solid piece. This option is recommended for high traffic areas or high-weight are...:

Why does my key rotate 180 degrees on my Primus SL cylinder and then the key can be pulled ?

Resolution: The Primus SL Cylinder uses a body that requires a dimple see here. If the incorrect body is used they key may rotate 180 degrees and pull out. :

Did the circuit board change on the L9000 Series Electrified and the LM9200 Electrified locks?

Resolution: In February 2019, the circuit board was updated. Identification of the boards is by color; old version is green and the latest board is white. :

What are the differences between the Q330-270 and the Q330-271 springcages?

Resolution: Q330-270- T Lock Spring Cage Kit (Inside for T411 and outside all functions except T101, T291, T301) and uses outside torque plate. Q330-271- T Lock Spring Cage Kit ( Inside-all function...:

Can I order Von Duprin exit device cartons or boxes?

Resolution: Yes, these can be purchased as service parts as of 2018.110978 : 98/99 Carton - short110979: 98/99 Carton - long112159: 98/9927/47/33R Carton - medium:

What hardware is typical on a dutch door?

Resolution: :

What is the projection of the T351 inside knob?

Resolution: The projection of the T351 inside knob from the face of the door is 2-1/8":

Why does the GWE show 0 thru 15 for Doors when it only supports up to 10 devices?

Resolution: While the GWE only supports 10 devices, some Access Control Systems use device numbering up to 15. :