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FAQs

What charges apply for cylinder stamping on Everest SL cylinders?

Resolution: Since the SL products are only offered in Everest B and Everest 29 R keyways, there is no charge for cylinder stamping in keeping with policies in place for SFIC cores. The 50-002 and 50-216 ...:

How do you restore lost communication between QEL 1st Generation Device and the 2Q power supply option board?

Resolution: There is supposed to be voltage and a communication signal between the 2Q power supply option board and the QEL 1st Generation exit device. If there is a break in the wiring betwee...:

What is the throw on the 12-100 deadlatch?

Resolution: The 12-100 deadlatch throw is 9/16". :

Will the LM9280 & LM9380 work less outside trim?

Resolution: The LM9280 & LM9380 latchbolt is retracted by outside lever after the key is inserted and rotated 280 degrees so less outside lever is not an acceptable option. :

What voltage should I read between SC (signal common) and Ground on a power supply option board 900-2RS or 900-4R/4RL?

Resolution: If the power supply jumper is set for 12VDC, you would expect to measure 12VDC between SC and Ground on the option board. If the power supply jumper is set for 24VDC, you would expect ...:

What is the XQ11-948 part number?

Resolution: XQ11-948 is a part number that is added to a Schlage Interchangeable Core mortise cylinder (either Full Size or Small Format) to invert the cam for cylinder dogging.:

What is the door range for the B580?

Resolution: The B580 will fit a door range of 1-3/8" to 2-1/4" out of the box.:

Can you add the RX option in the field with the Electrified vandlgard mortise lock?

Resolution: Because of the switch location, electrified Vandlgard products must be factory ordered with the RX option as the switch cannot be added in the field. :

Does the Electrified LV RX option require handing in the field?

Resolution: Handing of the RX switch is not required.:

When did the LV9000 Electrified Vandlgard become an available option?

Resolution: This product launched on 04/03/2020.: