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FAQs

Does an ND lock for extended door thickness require a longer tail piece?

Resolution: Depending on the door thickness, where the centerline of the lock is, and the cylinder type will be required information to be able to determine what tail piece would be required. :

What comes in a ALX Function Kit?

Resolution: Below is a list of contents for the ALX function kits10 Function kit - latch only40 function kit - latch, inside push button and plunger, outside turn assembly44 function kit - latch, inside push b...:

What are ALX chassis kits?

Resolution: With the introduction of the the ALX series, there are chassis kits that can be configured to create all functions except the dummy function. The chassis kit will include a chassis, Rhodes ros...:

What emergency key do you use for falcon MA hotel cylinder housing with SFIC construction core?

Resolution: When the Falcon MA451 is ordered with SFIC construction core the emergency key would have to be ordered separately. Cut key part numbers:KB738-1 6PinKB738-2 7Pin Please provide part # and...:

What are the A and B Rose dimensions for the GS series lock?

Resolution: The A rose has an outer diameter of 2.1"The B rose has an outer diameter of 2.5":

Is there a L Series HSLR door prep jig available?

Resolution: :

What is the XC03-069?

Resolution: The XC03-069 cannot be used with a Grade 2 cylindrical lock such as the AL-series or A-series. The XC03-069 will not fit into the chassis and latch retractor on the AL and A-series.:

When should V3 be used for thresholds?

Resolution: V3 is full-body-strength material which fills in the underside of a Zero threshold to make it a nearly solid piece. This option is recommended for high traffic areas or high-weight are...:

Why does my key rotate 180 degrees on my Primus SL cylinder and then the key can be pulled ?

Resolution: The Primus SL Cylinder uses a body that requires a dimple see here. If the incorrect body is used they key may rotate 180 degrees and pull out. :

Did the circuit board change on the L9000 Series Electrified and the LM9200 Electrified locks?

Resolution: In February 2019, the circuit board was updated. Identification of the boards is by color; old version is green and the latest board is white. :