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FAQs

What is the material 798-18 armor cord made from?

Resolution: The material is steel for the cable and the end caps are plastic.:

Does the 47260739 Exterior Baseplate Sub-Assembly - (Less Lever, Less Cylinder, Less Escutcheon) come with the spring cage?

Resolution: Yes, it comes with the new version spring cage.:

On the PIB-300, is the REX contact, NO or NC?

Resolution: It's field selectable. Also, without the RLBD, it's a TTL output that holds 5V against ground, then when it changes state it sinks to ground. If they need a dry contact, they need the...:

Is there a limit on how many gateways can be daisy chained or depends on ACP?

Resolution: The limit is dependent on what the access control systems can handle. :

How are the secure keys and formats in smart cards handled?

Resolution: When it comes to secure keys and formats, you can look at it like this: The customer, owns that config, we just have permission to use it. They have to authorize people to use their car...:

How many MT20W's you can have on a site?

Resolution: There is no limit to the number of MT20W's you can add to a site. You can commission as many MT20W's as you would like. :

Can the M490DE be installed as a side mount?

Resolution: No, the DE has never been tested for vertical or side mounting, this is not recommended.:

Can you bench test a GF3000 without using the armature plate?

Resolution: No, the lock needs to see the magnets aligned, the armature triggers the bond.:

How does the HKII work with power when someone put their hand in the reader?

Resolution: The HKII works like an "open collector" type it has 4.5 volts then drops to 0 after a scan, that drop will then Trigger the relay.:

What would cause the GF3000 to be hot?

Resolution: First make sure the control module is installed and the DC power is correct.Confirmed no AC leakage - turn meter to ac should measure 0. some switching power supplies give ac on the dc and th...: