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FAQs

How to order L Series Indicator in French?

Resolution: See here on options available for L Series High Visibility Indicator kit ONLY in French. See below for part number to be used when order with a complete lock.L283-715 Inside Indicato...:

What is the part number for the blank plate for D261M and B581?

Resolution: The part number for a blank mounting plate for the D261M and B581 is 38-034.:

Can a B250 series fit a 2-1/8 door preparation?

Resolution: No, there is no adapter available for the thumbturn rose to allow the B250 to fit on a 2-1/8" bore. :

How to order the Classic L section in a blank or cut key?

Resolution: To order the L section for either blank keys or cut keys, specify the blank part number or cut key part number and specify L for the section. For Standard (non-Primus) keys, when the L ...:

Is the T851 electrified lock field selectable from 12 to 24 volts?

Resolution: The T851 is not field selectable by a switch but can be wired to operate from 12 to 24 volts, please click here for instructions.:

Can Buy American Act (BAA) compliance be seen on the order acknowledgement?

Resolution: Individual products complying with BAA will have a "Y" in the product string of the individual line item. The "Y" will follow the cylinder suffix code and precede the outside design code.&nbs...:

Why am I getting a DUID error when commissioning my Engage device?

Resolution: When commissioning your device using the Engage mobile app, try the following order of steps: Ensure no other bluetooth devices are active on the mobile device when using the En...:

Why does my E996L lever not move?

Resolution: The device must be set to a mechanically unlocked state. For rim/vertical devices, remove center case set screw, and move locking slide to UP position.For mortise devices, remove mortise lock ...:

Why are there different sets of instructions for E996L (old and new)?

Resolution: The solenoid used after July 2019 has wires extending from the side of the solenoid. Older solenoids have wires extending from the end of the solenoid. Because of this, the routing of t...:

Does the 798-18 armored cord come with security screws?

Resolution: Security screws not included, comes with 4 Phillips screws.: