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FAQs

What is the part number for the Gateway terminal block ?

Resolution: The part number for the terminal block is: 47261607It includes: One 5 pin blockOne 2 pin block :

What is needed to reorder construction cards for an existing site?

Resolution: Card part number 9651 Bit Format: 48X Site/Facility code: (use same site/facility code generated for original order of fobs) City Code: (use same city code as or...:

What is the spanner bit size for the M490DE ?

Resolution: Spanner bit #6 :

AD200, if using external power, what happens when it looses power?

Resolution: AD-200 on external power is fail as is:

Can you use an AD-200-MS template for a door for a CO-100-MS lock?

Resolution: No, the standoffs are located in different locations and the wiring raceway is also different.:

Can you order a Si reader for a current AD300-MT lock and switch readers?

Resolution: Yes, the Si/SiK readers should be available sold separate and can be put on an AD in the field. Also, make sure the lock firmware is up to date.:

On the CTE what causes the fault LED to be on?

Resolution: If the CTE 12V power to the reader is shorted, the CTE fault LED by the reader connector will be on. ...:

What does a solid green LED on the Gateway indicate?

Resolution: Gateway is in process of resetting to default settings. :

Are 88 devices considered ADA complaint?

Resolution: Device does not meet ADA because of projection, which 4 7/8":

What is error 417 on the MT20W-USB?

Resolution: 417 error can occur only for new cards for the very first time (when no No-Tour data is present). You can 1st ignore the error and see if the write took by testing at lock. If...: