Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Does the thermal break on a Zero threshold have to be under the door or another specific location?

Resolution: No, the thermal break in a threshold does not have to be in a specific location.:

What Schlage or Falcon locks are electrified by ACSI or Command Access?

Resolution: The chart below shows common Schlage and Falcon locks that are modified by ACSI or Command Access:

Resolution: Yes, Engage site names can be changed ONLY thru the Mobile app.Under SITES, tap the i at the right of site.Under SITE NAME make your changes and SAVE.:

What is the minimum stile width for LE?

Resolution: Mortise case is about 4 1/2" so we will have to suggest 5" minimum:

When using the 9520 credential, how many door will it accept using no tour?

Resolution: The memory on the card can only hold 4 door using the no tour option.:

What firmware does the AD series have to be to use MTK2 reader?

Resolution: All new MT2 products must be configured using AD.A.100 (or higher) for firmware compatibility. :

What is the part number for the Gateway terminal block ?

Resolution: The part number for the terminal block is: 47261607It includes: One 5 pin blockOne 2 pin block :

What is needed to reorder construction cards for an existing site?

Resolution: Card part number 9651 Bit Format: 48X Site/Facility code: (use same site/facility code generated for original order of fobs) City Code: (use same city code as or...:

What is the spanner bit size for the M490DE ?

Resolution: Spanner bit #6 :

AD200, if using external power, what happens when it looses power?

Resolution: AD-200 on external power is fail as is: