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FAQs

Can you order a Si reader for a current AD300-MT lock and switch readers?

Resolution: Yes, the Si/SiK readers should be available sold separate and can be put on an AD in the field. Also, make sure the lock firmware is up to date.:

On the CTE what causes the fault LED to be on?

Resolution: If the CTE 12V power to the reader is shorted, the CTE fault LED by the reader connector will be on. ...:

What does a solid green LED on the Gateway indicate?

Resolution: Gateway is in process of resetting to default settings. :

Are 88 devices considered ADA complaint?

Resolution: Device does not meet ADA because of projection, which 4 7/8":

What is error 417 on the MT20W-USB?

Resolution: 417 error can occur only for new cards for the very first time (when no No-Tour data is present). You can 1st ignore the error and see if the write took by testing at lock. If...:

What finish are the Falcon SFIC cores available in?

Resolution: Falcon small format interchangeable cores (SFIC) are NOT available in 643e finish.:

Is the Q005-079 a sellable Falcon part?

Resolution: Q005-079 is not listed in the pricebook, but as of 10/11/19 it can be sold seperate. .30 cents list (subject to change with price increases).:

How do I order a bitting list for SiteMaster File?

Resolution: Order the 50-123 bitting list, then specify CSV Sitemaster file. :

Can the HL6 paddles be mounted with one up and one down?

Resolution: The HL6 paddles can be mounted in the following vertical configurationspush paddle up, pull paddle downpush paddle down, pull paddle uppush paddle up, pull paddle uppush paddle down, pull paddle do...:

How does a viewer extension affect the door thickness range for that viewer?

Resolution: Ives does offer extensions for their viewers to allow a viewer to be used on thicker doors. The U696, 700, U700, 701, and U701 viewers use part 890314626. The 698 and U698 viewers ...: