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FAQs

Are there parts available for Schlage Control locks to replace the battery holder/interior baseplate?

Resolution: Parts are now available to replace the battery holder plates for the following: Battery Holder Kits Model BE467F, Schlage Control Smart Deadbolt Inside Assembly, ...:

How to Factory Default Reset (FDR) Schlage Control Locks, FE410 and BE467.

Resolution: Factory Default Reset1. Disconnect the batteries for at least ten (10) seconds. 2. Reconnect the batteries. 3. Wait for the lock to beep and flash three (3) times. 4. Within ten (10)...:

Why are PED-500 doors that I have setup in Schlage Express missing in Vendor Access Management (VAM) software?

Resolution: Vendor Access Management references the Schlage Express database to build it’s own list of doors. When VAM launches it verifies any door changes that have been recently made in Express, such ...:

What Schlage lock lever styles are available for use with Corbin cylinders?

Resolution: Corbin Russwin compatible levers are available on the following locks: ND-Series*, NDE-Series*, AD-Series**, CO-Series** (Please specify STYLE and FINISH - Example: 03-234-SPA-6...:

Does the thermal break on a Zero threshold have to be under the door or another specific location?

Resolution: No, the thermal break in a threshold does not have to be in a specific location.:

What Schlage or Falcon locks are electrified by ACSI or Command Access?

Resolution: The chart below shows common Schlage and Falcon locks that are modified by ACSI or Command Access:

Can Engage site names be changed?

Resolution: Yes, Engage site names can be changed ONLY thru the Mobile app.Under SITES, tap the i at the right of site.Under SITE NAME make your changes and SAVE.:

What is the minimum stile width for LE?

Resolution: Mortise case is about 4 1/2" so we will have to suggest 5" minimum:

When using the 9520 credential, how many door will it accept using no tour?

Resolution: The memory on the card can only hold 4 door using the no tour option.:

What firmware does the AD series have to be to use MTK2 reader?

Resolution: All new MT2 products must be configured using AD.A.100 (or higher) for firmware compatibility. :