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FAQs

What finish are the Falcon SFIC cores available in?

Resolution: Falcon small format interchangeable cores (SFIC) are NOT available in 643e finish.:

Resolution: Q005-079 is not listed in the pricebook, but as of 10/11/19 it can be sold seperate. .30 cents list (subject to change with price increases).:

How do I order a bitting list for SiteMaster File?

Resolution: Order the 50-123 bitting list, then specify CSV Sitemaster file. :

Can the HL6 paddles be mounted with one up and one down?

Resolution: The HL6 paddles can be mounted in the following vertical configurationspush paddle up, pull paddle downpush paddle down, pull paddle uppush paddle up, pull paddle uppush paddle down, pull paddle do...:

How does a viewer extension affect the door thickness range for that viewer?

Resolution: Ives does offer extensions for their viewers to allow a viewer to be used on thicker doors. The U696, 700, U700, 701, and U701 viewers use part 890314626. The 698 and U698 viewers ...:

Why would the outside lever activate the RX switch on the electrified L9000 mortise locks?

Resolution: A couple items may cause this:Springcage may be installed backwards - Springcage must be installed with arrows going in the downward rotation of lever. The L9090 lever hubs will rotate togethe...:

Where is the pivot point located on a 041XY hinge?

Resolution: The pivot point is located approximately 1/2" off the face of the frame and approximately 2" from the edge of the door.:

What parts do I need to convert a Von Duprin RCM device to a standard Chexit device?

Resolution: YOU NEED 040192 MOTOR CABLE 040191 FIELD WIRING CABLE 970012 WIRE MANAGEMENT BRACKET 040170 KEYSWITCH ASSY 040094 CX35/98 COVER PLATE (specify finish)or040093 CX33/99 COVE...:

When the Sr. Swing is in the hold open position, what is the holding voltage on the motor?

Resolution: When held in the hold open position by either a constant input on P6/P7 or via the hold open position from a three position switch, the holding voltage on the motor drops to about 11 volts.:

When did the updated handing designed Vandlgard LV9000 start shipping from the factory?

Resolution: The LV9000 lock cases with the flush handing set screw started shipping on 06/10/2019. :