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FAQs

Is the input cam on the 230L trim available as a service item?

Resolution: The input cam is not available as a service item. A new trim must be purchased.:

Can you use a cylinder dogging (CD) kit to convert a CX-9927 to a CD-9927?

Resolution: No. Due to its unique baseplate, traditional cylinder dogging is not available on the Chexit (CX) device. Only special center case dogging is available.:

What is the maximum door height on which a 98/9927-F device can be used without voiding its UL listing?

Resolution: The 98/9927-F device can be used on doors as tall as 10 feet without voiding its UL listing.See the Von Duprin catalog at us.allegion.com for the latest rating information, or contact A...:

What is the part number for the dog screws on the 55 Series device?

Resolution: For the 2-pack, use part number 090029.For the 10-pack, use part number 090053.:

What replaced the N523-056 inside spindle on ND?

Resolution: The N523-177 inside spindle replaced the N523-056. :

What is the part number for the LD-SAR tailpiece for ND-Series and NDE-Series locks?

Resolution: LD-SAR (Sargent Key-in-Lever Cylinder Prep) Tailpiece Kit, Part Number: 09-060:

Are there parts available for Schlage Control locks to replace the battery holder/interior baseplate?

Resolution: Parts are now available to replace the battery holder plates for the following: Battery Holder Kits Model BE467F, Schlage Control Smart Deadbolt Inside Assembly, ...:

How to Factory Default Reset (FDR) Schlage Control Locks, FE410 and BE467.

Resolution: Factory Default Reset1. Disconnect the batteries for at least ten (10) seconds. 2. Reconnect the batteries. 3. Wait for the lock to beep and flash three (3) times. 4. Within ten (10)...:

Why are PED-500 doors that I have setup in Schlage Express missing in Vendor Access Management (VAM) software?

Resolution: Vendor Access Management references the Schlage Express database to build it’s own list of doors. When VAM launches it verifies any door changes that have been recently made in Express, such ...:

What Schlage lock lever styles are available for use with Corbin cylinders?

Resolution: Corbin Russwin compatible levers are available on the following locks: ND-Series*, NDE-Series*, AD-Series**, CO-Series** (Please specify STYLE and FINISH - Example: 03-234-SPA-6...: