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FAQs

What is "nightlatch" vs "holdback" for the Falcon Doromatic exit devices?

Resolution: Nightlatch requires the rim cylinder for entry each time. Turning the rim cylinder key retracts the latchbolt. Upon removing the key, the devcie will relatch to the strike. Hold b...:

How do you order a replacement RX switch for an RX996 trim?

Resolution: The RX996 replacement switch is sold as an engineering special. It is priced the same as the add for the RX option for 996L. This is a replacement switch only. It is not possible ...:

Is there an RX E996L trim available?

Resolution: RX-E996L lever trim is available through engineering specials.:

How to Update Firmware on Schlage Encode Series

Resolution: The Schlage Encode Series locks automatically update their firmware periodically. These locks will download and install the latest firmware from the cloud as long as they are connected to your home...:

How to Locate the Programming Sticker on Schlage Encode Locks

Resolution: Your default codes are located in two locations. One is on the documentation included in the box. The second is located on the front of the inside assembly.You need to slide the battery cover up to...:

How Do I Know If the Battery Is Low on My Schlage Encode Lock?

Resolution: Monitoring the battery status of your Schlage Encode lock (models BE489, BE499, FE789) is easy with the Schlage Home app and the lock’s built-in alerts. Here’s how you can stay informed and take ac...:

What Falcon MEL literature resources are available?

Resolution: From the home page of us.allegion.com, in the upper right hand corner, click on the magnifying glass, then enter the document number in the search bar.• Falcon MEL Data Sheet 012500• Falcon 24/25 S...:

Is there a Falcon MEL conversion kit, or does the complete device have to be replaced?

Resolution: • There is a conversion kit for mechanical Falcon 24/25 devices (except mortise devices,which are not compatible with MEL).• The conversion kit cannot be used on EL devices. To convert an EL device...:

Factory Reset a Schlage Encode Lock

Resolution: To view step-by-step interactive instructions, please click here. Before You Begin:Warning: Factory default reset will remove all codes and virtual keys that have been programmed to your lock....:

How to Manually Change the Programming Code on Your Schlage Encode Lock

Resolution: Keep in mind that if the Encode lock is paired with the Schlage Home app, all programming must be done through the app, as pairing the lock with the app deletes the programming code. It is re...: