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FAQs

Resolution: The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. The Falcon T series electrified cannot be converted from Fail Secure (T881) to Fail Safe (T851)...:

What is the black rubber washer used for on L9000 N escutcheon trims?

Resolution: The rubber washer is used for shipping only to prevent damage to the thru posts on the N escutcheon. :

What is the replacement gasket (neoprene) part # for the #561A?

Resolution: 572N:

What aluminum threshold can accommodate a 1/2" transition?

Resolution: Suggest using a Zero 236 threshold.:

On a CO-100-CY, will the 14-051 2-3/8" Backset, Dead latch and the backset extension link be enough to make the 5” backset?

Resolution: On a CO-100-CY, will the 14-051 2-3/8" Backset, Dead latch and the backset extension link be enough to make the 5” backset? No, because it is an extension link, it needs to start with th...:

What is the minimum byte credentials need to be to use No tour?

Resolution: What is the minimum byte credentials need to be to use No-tour? No-tour credentials needs to be at least 1k bytes. Anything under, like the 2.5k bit cards will not work. Also note the MT20W e...:

When AD300 is connected to the PIB300, will the privacy function work?

Resolution: When AD300 is connected to the PIB300, will the privacy function work? No, when the AD300 is going through the PIB300, the privacy function will NOT work.:

What is positive latching?

Resolution: A spring loaded throw on the edge of the door that engages into a strike plate on the door frame.Schlage and Falcon locks with a latch meet this requirement. :

When the Benchmark Operator is in the Hold open position, what is the holding voltage on the motor?

Resolution: Approximately 5 volts.:

What is the P valve on the Falcon SC70 or SC70A Closer used for?

Resolution: This P valve or PA selector valve on the Falcon SC70/SC70A closer is a "Backcheck selector valve" that needs to be turned in on "Parallel Arm" mount applications ONLY. If this valve is not tu...: