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FAQs

Resolution: Yes, as engineering special.:

Can I get an order number from a QR code?

Resolution: As of May 2019, the factory will still need to assist with this investigation.Allegion Sales Support or Product Support will be able to advise if additional self-serve tools are a...:

What is the part number for the Allen wrench for the Vandlgard mortise lock case with a handing set screw?

Resolution: The Allen key is sold in a screw pack with 3 additional set screws. Part number is L283-615.:

When did the LV9000 change the handing screw to a set screw?

Resolution: The new LV9000 went into production on 06/03/2019.:

What number is the Von Duprin Gap filler instruction sheet?

Resolution: 19-429:

What is the Von Duprin gap filler part #?

Resolution: 19-402628:

Does 210XY hinge require through bolts?

Resolution: Through bolts (sex bolts) are not offered as an engineering special.:

Can a kick plate with finish US10B be shipped as "no holes" ?

Resolution: No. The US10B process requires holes.:

For 25 Series Levers: Which can be knurled?

Resolution: Knurling available on Dane lever only. :

Is the 9100 series Benchmark operator UL listed for fire doors?

Resolution: The 9100 series Benchmark operators are not UL listed for use on fire doors.The 9100 series Benchmark operators are only ELT/UL certified to the UL 325 Standard, UL 228 standard and the C...: