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FAQs

Are cylinders and keys with Schlage Quad, Numbered, and Reverse keyways open or restricted?

Resolution: Schlage's Quad, Numbered (Paracentric), or Reverse cylinders and keys are restricted, but they do not require a Letter of Authorization (LOA) or a Restricted Product Authorization (RPA) form. ...:

What are the components in kit HGPART.1114

Resolution: 54 screws10/32x 5/8" UFPHMS:

When did LCN start shipping the new 3034SE roller/slider with a wear pad?

Resolution: Engineering redesigned the SE roller/slider to include a wear pad and it was launched and started shipping with SE orders on Thursday December 13th 2018. See here for product image. &n...:

Does Schlage offer a conventional rim cylinder for use with a Sargent Rim exit device?

Resolution: Schlage does NOT offer a FSIC rim housing for use with a Sargent rim exit device. :

What is the maximum gap allowed for door position switch (DPS) operation on the L9000?

Resolution: For L9000 door position switch (DPS) operation, the door gap should not exceed 3/8". The DPS switch becomes unreliable around 1/2" door gap.:

Who handles warranty labor charges?

Resolution: The Warranty Labor authorization form needs to be completed by the sales rep or distributor requesting a labor reimbursement (see here), then emailed to [email protected] ...:

Is the 91105F pocket pivot cast or machined?

Resolution: The door and frame brackets of the 91105F pivots are cast.:

Do we have security screws available for Zero International thresholds?

Resolution: Yes, as engineering special.:

Does Von Duprin offer a finish ring? The Schlage finish ring does not have all of the Von Duprin finishes.

Resolution: No, but a rep can order the 35A Center Case Cover Plate (1.42") 050475 in the finishes desired to create one.:

Is knurling for 510L with Avalon and Dane levers available?

Resolution: Knurling available only for Dane. :