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FAQs

How can I download the MT20W desktop Engage app?

Resolution: We have 2 version of the desktop app. One for Windows and one for MAC OS.For Windows version, click hereFor Mac OS version, click here :

Can the function and configuration of a 653 Keyswitch be modified in the field?

Resolution: Yes, The 653 Keyswitch can be modified to make any function required. ...:

Does CO200 support single use codes?

Resolution: No not at this time.:

What is the Low Battery Threshold on NDE80 Locks?

Resolution: The Low Battery audit gets generated when the voltage level of the battery drops below 4.5V The Critical Battery audit gets generated when the voltage level of the battery drops below 4...:

Is the latch for the BE467 lock sold separately?

Resolution: No latch sold separately that matches the BE467. :

Do we offer torx screws for the GF3000 for the door and frame?

Resolution: We do not offer torx screws for the GF3000. Can try getting 10-24 x 1/2 from hardware store.:

On a CT1000, will the MT15 or MT11 reader replace the PX95 reader?

Resolution: CT1000 will not work with the MT11 or MT15. The prox reader needs to be clock and data output where the MT readers are Weigand. Will need to replace with CT5000 and MT reader.:

Is the DPS on a AD400 lock normally open contact?

Resolution: Yes, the contact is normally open (NO) when the magnet is not activating the reed switch. When door is open, contact will be open.:

Is the anti-microbial finish available on ligature resistant trim?

Resolution: 630AM finish is available on both the SL1 and SK1 trim.630AM finish is NOT available with the HSLR trim. (The extra thickness of the AM coating would cause the trim to bind):

What AL lock lever designs will accept interchangeable cores?

Resolution: The Jupiter (JUP), Saturn (SAT), and Neptune (NEP) lever designs can be prepped for FSIC or SFIC. The Omega (OME) design cannot accept FSIC or SFIC. :