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FAQs

Schlage Engage - Creating Master Credentials

Resolution: You must be an administrator on the account.Ensure "Master Credentials" setting is enabled in Advanced > Global settings.Enroll a new Credential so it is assigned to a user.Click on the credenti...:

Will AD readers and the Schlage MT readers read the EV2 cards?

Resolution: Yes. The AD locks must have the MT2 readers with the latest firmware. The latest MT readers will read them. :

How do I delete a user in Engage?

Resolution: From the Engage phone app, you can delete a User by left swipe on an Apple device or select the User on an Android device press and hold the user and tap the trash can to delete.From the Engag...:

How can I download the MT20W desktop Engage app?

Resolution: We have 2 version of the desktop app. One for Windows and one for MAC OS.For Windows version, click hereFor Mac OS version, click here :

Can the function and configuration of a 653 Keyswitch be modified in the field?

Resolution: Yes, The 653 Keyswitch can be modified to make any function required. ...:

Does CO200 support single use codes?

Resolution: No not at this time.:

What is the Low Battery Threshold on NDE80 Locks?

Resolution: The Low Battery audit gets generated when the voltage level of the battery drops below 4.5V The Critical Battery audit gets generated when the voltage level of the battery drops below 4...:

Is the latch for the BE467 lock sold separately?

Resolution: No latch sold separately that matches the BE467. :

Do we offer torx screws for the GF3000 for the door and frame?

Resolution: We do not offer torx screws for the GF3000. Can try getting 10-24 x 1/2 from hardware store.:

On a CT1000, will the MT15 or MT11 reader replace the PX95 reader?

Resolution: CT1000 will not work with the MT11 or MT15. The prox reader needs to be clock and data output where the MT readers are Weigand. Will need to replace with CT5000 and MT reader.: