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FAQs

How do I setup a partner account in Engage app?

Resolution: When creating a site in Engage, you can select the partner account from the drop down list.A Partner account is created when selecting + from the SITES screen on the Engage app.After hitting +, the...:

If I have an account for another property in Engage, do I log in with that information or create a new account for this different property?

Resolution: You can create one Engage account, you can add as many sites to it as you like.:

What is the difference between Platen Overlay and Platen assembly on a HK2 or HandPunch Biometric Reader?

Resolution: S-PL-F30 is the complete platen assembly and S-PL-F Platen overlay only the sticker with Hand Outline that is applied to the platen base.:

Schlage Engage - Creating Master Credentials

Resolution: You must be an administrator on the account.Ensure "Master Credentials" setting is enabled in Advanced > Global settings.Enroll a new Credential so it is assigned to a user.Click on the credenti...:

Will AD readers and the Schlage MT readers read the EV2 cards?

Resolution: Yes. The AD locks must have the MT2 readers with the latest firmware. The latest MT readers will read them. :

How do I delete a user in Engage?

Resolution: From the Engage phone app, you can delete a User by left swipe on an Apple device or select the User on an Android device press and hold the user and tap the trash can to delete.From the Engag...:

How can I download the MT20W desktop Engage app?

Resolution: We have 2 version of the desktop app. One for Windows and one for MAC OS.For Windows version, click hereFor Mac OS version, click here :

Can the function and configuration of a 653 Keyswitch be modified in the field?

Resolution: Yes, The 653 Keyswitch can be modified to make any function required. ...:

Does CO200 support single use codes?

Resolution: No not at this time.:

What is the Low Battery Threshold on NDE80 Locks?

Resolution: The Low Battery audit gets generated when the voltage level of the battery drops below 4.5V The Critical Battery audit gets generated when the voltage level of the battery drops below 4...: