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FAQs

Does Schlage have a cam to operate the Sargent 13-0660 series cam for the inside 16 function or the outside 50 function?

Resolution: Schlage does not offer a cam to operate the 16 inside or the 50 outside. :

Is there a longer strike for RL30?

Resolution: Use STK685 strike. :

What is the rose diameter on a C2000 Dexter Commercial lock?

Resolution: The rose diameter is 3-5/16". :

When logging into Express , getting error message- indicating there is an issue with the INI file, message asking - do you want to delete the ini file?

Resolution: Solution: Back up facility the file(s) from the Schlage Express folder in the C: drive. Remove ALL folders and files from the Schlage Express folder(delete them or CUT and paste them somewhere t...:

How do I setup a partner account in Engage app?

Resolution: When creating a site in Engage, you can select the partner account from the drop down list.A Partner account is created when selecting + from the SITES screen on the Engage app.After hitting +, the...:

If I have an account for another property in Engage, do I log in with that information or create a new account for this different property?

Resolution: You can create one Engage account, you can add as many sites to it as you like.:

What is the difference between Platen Overlay and Platen assembly on a HK2 or HandPunch Biometric Reader?

Resolution: S-PL-F30 is the complete platen assembly and S-PL-F Platen overlay only the sticker with Hand Outline that is applied to the platen base.:

Schlage Engage - Creating Master Credentials

Resolution: You must be an administrator on the account.Ensure "Master Credentials" setting is enabled in Advanced > Global settings.Enroll a new Credential so it is assigned to a user.Click on the credenti...:

Will AD readers and the Schlage MT readers read the EV2 cards?

Resolution: Yes. The AD locks must have the MT2 readers with the latest firmware. The latest MT readers will read them. :

How do I delete a user in Engage?

Resolution: From the Engage phone app, you can delete a User by left swipe on an Apple device or select the User on an Android device press and hold the user and tap the trash can to delete.From the Engag...: