The installation
instructions 941367 have common troubleshooting steps such as these:
·
Check
mechanical function (including vertical rod adjustment, mortise lock finger
adjustment, push bar guide positioning).
·
Check the
LED status on the end of the motor near the motor cable. The LED status
troubleshooting chart is on the motor, with expanded details in the
instructions. The LED status will
indicate whether there are power, tamper, or mechanical issues.
Contact product support for further information at 877-671-7011, option 2 then option 3.
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