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FAQs

How can I prevent my users from being deleted when installing and connecting HandNet for Windows to an existing HK2?

Resolution: If you have been using readers without HandNet and you want to get the users from the reader(s): &nb...:

Resolution: The dogging bolt for older Dor-o-matic 1390 device ( replaced by 2390 Falcon device), may be available at:Contact NEDC 1-800-628-1071 Otherwise, the part may no longer be a...:

Is my E996 trim certified to UL 294 or UL 1034?

Resolution: The E996 is UL listed for use in fire and panic applications but is not certified to UL 1034 nor UL 294. :

My door is between 3' and 4'. Which length 98/99 Von Duprin device should I use?

Resolution: For any door over 36", order a 4' device.:

What does KAW mean?

Resolution: Kawneer :

Is fire pin required for a 9827 EO F LBR pair ?

Resolution: Yes, fire pin 50171-32 required if making LBR in the field.:

What is Rescue Hardware used for?

Resolution: Rescue hardware is used on in swinging bathroom doors in facilities where there is a higher likelihood that someone might fall against the door inside the bathroom, preventing the door from being o...:

Do Von Duprin or Falcon devices or trim come with a cylinder?

Resolution: No, devices and trim to not automatically ship with a cylinder. See the catalog or pricebook for options, or contact support at 877-671-7011, option 2, then ...:

Is it possible to convert a Falcon EL device to an MEL device?

Resolution: The answer to this question depends on which Falcon EL device is involved.The Falcon 24 and 25 Series Devices with the EL option CAN NOT be converted to MEL in the field.The 24/25 Series MEL Conver...:

What power supply is required for the Falcon MEL device?

Resolution: For simple card reader (access control) applications, the PS902 x 900-2RS can power up to 2 MEL devices. The MEL device has a 1 amp inrush, with .14 amp holding current requirement. For...: