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FAQs

Resolution: The Warranty Labor authorization form needs to be completed by the sales rep or distributor requesting a labor reimbursement (see here), then emailed to [email protected] ...:

Is the 91105F pocket pivot cast or machined?

Resolution: The door and frame brackets of the 91105F pivots are cast.:

Do we have security screws available for Zero International thresholds?

Resolution: Yes, as engineering special.:

Does Von Duprin offer a finish ring? The Schlage finish ring does not have all of the Von Duprin finishes.

Resolution: No, but a rep can order the 35A Center Case Cover Plate (1.42") 050475 in the finishes desired to create one.:

Is knurling for 510L with Avalon and Dane levers available?

Resolution: Knurling available only for Dane. :

If security and holding force is not a concern, would the XP99 work with a 6111?

Resolution: Not recommended, the odds of breaking the strike lip are higher based on the latchbolt / strike contact interface.:

How many rod guards do I need to order per exit device?

Resolution: Order 2 rod guards per device if you want to cover the top and bottom rod. The rod guard (RGO) is furnished in a 36" length. For doors taller than 7', order additional rod guards.:

Does the Falcon K lock have clutching?

Resolution: The Falcon K lock does have the clutching feature. :

Does the Falcon T lock have the clutching feature?

Resolution: The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. ALL Falcon T lock comes standard with the "Pressure Release" feature which is more commonly kno...:

Do we offer a soffit latch for the Schlage multipoint lock?

Resolution: The LM9000 series multipoint lock uses a soffit latch whereas the LM9300 lock uses a rod/bolt. (see the pictures below) LM9000 soffit latch LM93...: