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FAQs

Resolution: The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. A30771-000-00 is a tailpiece package that is shipped with a Falcon T lock when ordered with "B"...:

Is there a 3/4" throw latch for Falcon W-series?

Resolution: There is no 3/4" throw latch available for the Falcon W-series.:

What is the armor front used with Schlage electrified mortise locks with DPS?

Resolution: For L9090, L9091, L9092, L9093, L9094, L9095 with DPS (door position sensor) use armor 09-666 (1 1/4" wide) or 09-670 ( 1 1/16 wide).:

How to Enroll a Connect lock onto a Z-wave Network

Resolution: Looking to pair your Schlage Connect lock (BE468, BE468GB, BE469, BE469ZP) with a third-party hub? Follow the steps below to enable inclusion mode and successfully enroll your lock.Important: ...:

What kind of screws come with the L lock when SL1 trim is ordered?

Resolution: When ligature resistant trim (SL1 or SK1) is ordered, then torx screws are substituted for the strike and for the armor front. The L283-121 is the screw pack we substitute/ship in p...:

What is the maximum door thickness for the Falcon T lock?

Resolution: The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. The maximum door thickness for a Falcon T lock is 2 1/8" EE. The Falcon T lock can be adj...:

Do we offer wood door Torx screws for the L9000 strikes?

Resolution: We don't have a combo or separate Torx screw for wood doors. The L583-371 is for metal doors only.:

What are the specifications for the pliers for the 996L lever shaft retaining ring?

Resolution: The 996L uses a Truarc 5160-42 retaining ring, sold as a package of ten under part number PKGSRV.1013. The pliers that can be used to remove the retaining ring are Rotor Clip model RP204.&nbs...:

Does Schlage stamp Quad Primus keys with the section?

Resolution: In 2014, the Quad Primus keys started shipping with the section stamped on the bow. :

Are the HL6-9000 paddles ligature resistant compliant?

Resolution: However, Schlage makes ligature resistant lever (SL1) and knob (SK1) kits that can be used in place of the HL6 push/pulls on the HL6-9000 mortise locks.When converting an HL6-9000 to have ligature ...: