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FAQs

How do I setup a Managed Engage account or site? Which ACP do I select?

Resolution: For a Engage Managed (stand alone) account, select ENGAGE. Selecting any other option creates a Partner account for that brand access control system.:

After LE Mortise lock was Re-Handed in the field, the REX function stopped working.

Resolution: If the LE lock was re-handed on site, you have to make sure the stop screw is on the correct side.Check Install Guide (section A pg2) for moving Stop Screw and RX Module to the correct side of...:

How can I downgrade firmware on an Engage device?

Resolution: Only one Control version lock can be downgraded.Control devices that are programmed with Firmware 03.15.01 can be downgraded to any version.Here are the versions that you CANNOT downgrade from as o...:

AD latch 13-049 part number was changed to 13-247

Resolution: Same component, different part number.:

What type of batteries and how many come with the K380-001 WA series battery pack?

Resolution: K380-001 is one battery pack, so the pack is 8 AA batteries (Energizer brand) in a wrapped pack with the batteries in series to equal a 12 V output.These batteries have been discontinued; however, ...:

Can you use a config card on NDE/ LE locks?

Resolution: Using the Engage software, on the lock settings, you can turn on or off all the prox and smart card options.All of our configuration cards are compatible with the NDE / LE locks if needed.Here is t...:

What is the part# for the button for a 631 AL-EX?

Resolution: P620026-626 Button 1-1/4" Metal Push to Exit:

Can the MT20 reader can be used to enroll PIV credentials with Express and AD201 locks?

Resolution: Yes, it should work, the MT20 will output the same data as the AD reader should be reading (when in 75-bit mode):

How much amperage does the CTE require?

Resolution: 500 mA on 12/24 volts.:

UL label on kickplates

Resolution: The UL marking on Ives fire rated kickplates is stamped into the product. It is not a sticker.: