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FAQs

What type of batteries and how many come with the K380-001 WA series battery pack?

Resolution: K380-001 is one battery pack, so the pack is 8 AA batteries (Energizer brand) in a wrapped pack with the batteries in series to equal a 12 V output.These batteries have been discontinued; however, ...:

Can you use a config card on NDE/ LE locks?

Resolution: Using the Engage software, on the lock settings, you can turn on or off all the prox and smart card options.All of our configuration cards are compatible with the NDE / LE locks if needed.Here is t...:

What is the part# for the button for a 631 AL-EX?

Resolution: P620026-626 Button 1-1/4" Metal Push to Exit:

Can the MT20 reader can be used to enroll PIV credentials with Express and AD201 locks?

Resolution: Yes, it should work, the MT20 will output the same data as the AD reader should be reading (when in 75-bit mode):

How much amperage does the CTE require?

Resolution: 500 mA on 12/24 volts.:

UL label on kickplates

Resolution: The UL marking on Ives fire rated kickplates is stamped into the product. It is not a sticker.:

What is part number A30771-000-00?

Resolution: A30771-000-00 is a tailpiece package that is shipped with a Falcon T lock when ordered with "B" or "BDC" cylinder suffix, and cannot be ordered separately. :

Is there a 3/4" throw latch for Falcon W-series?

Resolution: There is no 3/4" throw latch available for the Falcon W-series.:

What is the armor front used with Schlage electrified mortise locks with DPS?

Resolution: For L9090, L9091, L9092, L9093, L9094, L9095 with DPS (door position sensor) use armor 09-666 (1 1/4" wide) or 09-670 ( 1 1/16 wide).:

How to Enroll a Connect lock onto a Z-wave Network

Resolution: Looking to pair your Schlage Connect lock (BE468, BE468GB, BE469, BE469ZP) with a third-party hub? Follow the steps below to enable inclusion mode and successfully enroll your lock.Important: ...: