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FAQs

Resolution: With Schlage’s app-enabled products like the Schlage Encode (BE489), Schlage Encode Plus (BE499), Schlage Encode Lever (FE789) and Schlage Sense (BE479, Discontinued) Smart Locks homeowners can sha...:

What is M-40 stamped on a lock?

Resolution: M-40 was stamped on the chassis of the discontinued "D" series with lever. See here for example. :

What finish do the MA screw packs come in when the lock is ordered in 643e finish?

Resolution: The screw packs will be provided in a 613 finish. :

Are the Falcon C261 and C264 cylinders still available?

Resolution: The C261 and C264 are no longer offered. The C262 RH 1-5/8" can be used in place of C261 RH 1-1/2".The C265 LH 1-5/8" in place of the C264 LH 1-1/2":

Will Schlage L9000 mortise lock trim work with an Accurate mortise lock?

Resolution: Locked down to TechPer Accurate Lock:L9000 lever and rose trim will work with Accurate mortise locks.L9000 escutcheon trim is not recommended for use with Accurate mortise locks as there may be iss...:

How to Factory Reset a Schlage Connect Lock?

Resolution: When Should you Perform a Factory Default Reset?If you move the lock from one door to another door, then you need to restore default settings, move the lock to the new door, and then set up the loc...:

Can I use Pullman latch for fire rated device?

Resolution: No. No Pullman latches for fire rated devices.:

Where are door chime templates ?

Resolution: https://us.allegion.com/content/dam/allegion-us-2/web-documents-2/Template/Ives_780_Door_Chime_Template_107949.pdfhttps://us.allegion.com/content/dam/allegion-us-2/web-documents-2/InstallInstructio...:

Can a Schlage Full Size Interchangeable Core (FSIC) be ordered KD?

Resolution: When ordered keyed different (KD), the 23-030 or Schlage FSIC will be supplied in keyed alike (KA) groups. This ensures that control keys can be paired to each combination. e.g.&n...:

Can you convert Falcon EL solenoid electric latch retraction devices to hex dogging or cylinder dogging?

Resolution: No, you can not convert an EL device to a HD or CD device. The EL parts are riveted to the baseplate assembly. The EL baseplate also lacks mechanical dogging parts that are affixed to a stand...: