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FAQs

2670 alarms when retracting bolt with key

Resolution: Remove device cover.Remove Rim cylinder and mounting cup.Rotate cam with cross-hairs counter clockwise until it stopsRotate clock-wise about 1/4 turn until notch on plate lines up with notch on bra...:

Can a GJ 904S be converted to a 902 to fit a smaller door?

Resolution: No, anew device is needed.:

Can I use a 100 series hold open device for a 700 lb door?

Resolution: This type of door is larger than this hold open was destined for. Engineering may be able to make something larger, but right now we offer nothing.:

The Ives catalog shows a 6" rod available for the FB458, but that is not found in price book. Is it available?

Resolution: The 6" and 9" were discontinued.:

New Chexit alarms when arming

Resolution: Note that connecting DPS, FA or INH to red (24vdc) is a troubleshooting step and not a permanent way to connect these inputs. If used, they should be connected through the door position switch, fir...:

Is there a "California Special" exit device?

Resolution: We do not offer anything specifically listed as a "California Special" in exit devices. The customer may be inquiring about California specif options such as PA (push-bar armor); AX; or speci...:

Did Glenn-Johnson make an invisible latch called the "TYPE BB" at one time?

Resolution: Yes, it was changed to Ives, now called the Ives CL11 and CL12. The CL12 still has "BB" stamped into it, and the CL11 has "AA" still stamped into it, carry overs from when they were GJ. ...:

Does the Ives 9264 with N mounting come with installation instructions?

Resolution: It does not. The Allegion accessories catalog (click here) shows a representation of N mount.:

Attempted update failed Concurrency check error when commissioning.

Resolution: This means that the device’s data in the back end was updated after the mobile app retrieved it. The device data that the mobile app has is out-of-date. Closing/reopening or Loggin...:

How many EL devices can be operated from a PS914 power supply?

Resolution: Maximum of 8. Please click here to reference datasheet.: