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FAQs

What cylinder cams are used on the LM9380?

Resolution: On the Small Format Interchangeable Core (SFIC) and Full Size Interchangeable Core (FSIC) housings, the LM9380 IC cylinders will use special “handed” cams. RH Cam: L583-509 LH Cam: L583-5...:

Is the AL lock available to order for doors thicker than 2"?

Resolution: The Al lock is not available for doors over 2" thick.:

Is there a Schlage or Falcon Cylinder for the Dexter Key in lever trims or Falcon 214-KIL?

Resolution: There is no dedicated cylinder by either brand for the Dexter KIL trims or the Falcon 214-KIL.However, a conventional KIL cylinder can be purchased from either brand. The tailpiece shipped wit...:

How many changes are available in a SFIC master key system?

Resolution: Depends on the combinating rule and the number of pins (chambers). For A2 6 pin systems = 4,096 changes For A2 7 pin systems = 16,384 changes For A4 6 pin systems = 15,625 ...:

2670 alarms when retracting bolt with key

Resolution: Remove device cover.Remove Rim cylinder and mounting cup.Rotate cam with cross-hairs counter clockwise until it stopsRotate clock-wise about 1/4 turn until notch on plate lines up with notch on bra...:

Can a GJ 904S be converted to a 902 to fit a smaller door?

Resolution: No, anew device is needed.:

Can I use a 100 series hold open device for a 700 lb door?

Resolution: This type of door is larger than this hold open was destined for. Engineering may be able to make something larger, but right now we offer nothing.:

The Ives catalog shows a 6" rod available for the FB458, but that is not found in price book. Is it available?

Resolution: The 6" and 9" were discontinued.:

New Chexit alarms when arming

Resolution: Note that connecting DPS, FA or INH to red (24vdc) is a troubleshooting step and not a permanent way to connect these inputs. If used, they should be connected through the door position switch, fir...:

Is there a "California Special" exit device?

Resolution: We do not offer anything specifically listed as a "California Special" in exit devices. The customer may be inquiring about California specif options such as PA (push-bar armor); AX; or speci...: