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FAQs

Did Glenn-Johnson make an invisible latch called the "TYPE BB" at one time?

Resolution: Yes, it was changed to Ives, now called the Ives CL11 and CL12. The CL12 still has "BB" stamped into it, and the CL11 has "AA" still stamped into it, carry overs from when they were GJ. ...:

Does the Ives 9264 with N mounting come with installation instructions?

Resolution: It does not. The Allegion accessories catalog (click here) shows a representation of N mount.:

Attempted update failed Concurrency check error when commissioning.

Resolution: This means that the device’s data in the back end was updated after the mobile app retrieved it. The device data that the mobile app has is out-of-date. Closing/reopening or Loggin...:

How many EL devices can be operated from a PS914 power supply?

Resolution: Maximum of 8. Please click here to reference datasheet.:

How many QEL devices will operate from the PS902?

Resolution: Two. Please click here for instructions. :

When did Ives and Glynn Johnson merge?

Resolution: September 2001:

What are my options if I need rescue hardware with a strike pocket in the center of the cased opening?

Resolution: The 299AS-7 and 299AS-8 (strikes with integrated stop) do not have centered strike pockets. If a true centered strike pocket is needed, order the 299RS-7 or 299RS-8 strike only, as these do h...:

What do the RSS letters mean in my exit device description?

Resolution: RSS is an abbreviation for Red Silk Screen pushpad. The SS signal switch device comes standard with a RSS pushpad that reads "EMERGENCY EXIT ONLY. PUSH TO OPEN AND SOUND ALARM". As an o...:

How to Change the Batteries in a Schlage Encode Lock

Resolution: Schlage Encode locks are powered by AA alkaline batteries, and replacing them is a simple process that ensures your lock functions reliably. Whether you own the BE489WB, BE499WB, or FE789WB model, ...:

What Schlage Connect Lock Do I Have?

Resolution: The Connect Series can be categorized into four groups:Schlage Connect Z-Wave Plus – BE469ZPSchlage Connect Zigbee – BE468GBAK (Discontinued)Schlage Connect Z-Wave – BE469, BE469NX, BE469WK, BE469I...: