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FAQs

Where is the MAC address on the LE lock?

Resolution: You can find the MAC address on the sticker under the battery holder. The serial number is on the same sticker. :

How to order pulls for back-to-back application

Resolution: In order to get both the inside and outside pulls on a single line item, specify with a PR ("pair") prefix, and the appropriate suffix for back-to-back mounting option (J, N, or P) based on the p...:

I have a customer who needs to replace a Folger Adams electric strike, model #310-2 fail secure 24V.

Resolution: For a single door, use 6215.For a double door, use 6226. :

Can you use an auxiliary RX switch (RX-AUX) on a Chexit device?

Resolution: Yes, the RX-AUX switch kit, part number 050271, can be used in conjunction with a Chexit device as a second request-to-exit switch. It must be ordered as a separate line item and be field ins...:

What happens if an IP GWE loses comms during a database download?

Resolution: Lock waits until the database is completely downloaded before swapping to the new database. Therefore if GWE loses comms during download, the lock will continue to work with the previously download...:

When mounting a 9500 Sr Swing with a -18 plate on a Hollow Metal Frame, what type of material should the shim be behind the -18 plate?

Resolution: The Shim material would be based on local code requirements and can be verified with the local Authority Having Jurisdiction. :

What cylinder cams are used on the LM9380?

Resolution: On the Small Format Interchangeable Core (SFIC) and Full Size Interchangeable Core (FSIC) housings, the LM9380 IC cylinders will use special “handed” cams. RH Cam: L583-509 LH Cam: L583-5...:

Is the AL lock available to order for doors thicker than 2"?

Resolution: The Al lock is not available for doors over 2" thick.:

Is there a Schlage or Falcon Cylinder for the Dexter Key in lever trims or Falcon 214-KIL?

Resolution: There is no dedicated cylinder by either brand for the Dexter KIL trims or the Falcon 214-KIL.However, a conventional KIL cylinder can be purchased from either brand. The tailpiece shipped wit...:

How many changes are available in a SFIC master key system?

Resolution: Depends on the combinating rule and the number of pins (chambers). For A2 6 pin systems = 4,096 changes For A2 7 pin systems = 16,384 changes For A4 6 pin systems = 15,625 ...: