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FAQs

Does the Ives 9264 with N mounting come with installation instructions?

Resolution: It does not. The Allegion accessories catalog (click here) shows a representation of N mount.:

Attempted update failed Concurrency check error when commissioning.

Resolution: This means that the device’s data in the back end was updated after the mobile app retrieved it. The device data that the mobile app has is out-of-date. Closing/reopening or Loggin...:

How many EL devices can be operated from a PS914 power supply?

Resolution: Maximum of 8. Please click here to reference datasheet.:

How many QEL devices will operate from the PS902?

Resolution: Two. Please click here for instructions. :

When did Ives and Glynn Johnson merge?

Resolution: September 2001:

What are my options if I need rescue hardware with a strike pocket in the center of the cased opening?

Resolution: The 299AS-7 and 299AS-8 (strikes with integrated stop) do not have centered strike pockets. If a true centered strike pocket is needed, order the 299RS-7 or 299RS-8 strike only, as these do h...:

What do the RSS letters mean in my exit device description?

Resolution: RSS is an abbreviation for Red Silk Screen pushpad. The SS signal switch device comes standard with a RSS pushpad that reads "EMERGENCY EXIT ONLY. PUSH TO OPEN AND SOUND ALARM". As an o...:

How to Change the Batteries in a Schlage Encode Lock

Resolution: Schlage Encode locks are powered by AA alkaline batteries, and replacing them is a simple process that ensures your lock functions reliably. Whether you own the BE489WB, BE499WB, or FE789WB model, ...:

What Schlage Connect Lock Do I Have?

Resolution: The Connect Series can be categorized into four groups:Schlage Connect Z-Wave Plus – BE469ZPSchlage Connect Zigbee – BE468GBAK (Discontinued)Schlage Connect Z-Wave – BE469, BE469NX, BE469WK, BE469I...:

What is the XN13-269 for the ND44 to convert to an ND40?

Resolution: The XN13-269 was created to help facilitate replacement of the ND44 with the ND40. Part number includes the complete chassis, outside lever, outside springcage, and rose. This is...: