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FAQs

What is the noise level of a LCN 7981 or 7982 Pneumatic Control Box?

Resolution: The (Db) decibel level is 58Db @ 3’, or 48Db @ 20’ .:

Can the Falcon 510L FSA/FSE be converted in the field?

Resolution: Yes. The Falcon 510L FSA/FSE be converted in the field?Click Here for details. :

Are conversion kits available for Von Duprin 98/99 series double cylinder (classroom security) exit devices?

Resolution: Double cylinder (-2 and -2SI) conversion kits are available for 98/99 rim panic and fire rated devices. The -2SI product has a status indicator flag; the -2 product does not not ha...:

What is the gray wire for on MT readers?

Resolution: The Tamper out is the gray wire. It is an open collector that holds at 5V then sinks to ground:

Where is the MAC address on the LE lock?

Resolution: You can find the MAC address on the sticker under the battery holder. The serial number is on the same sticker. :

How to order pulls for back-to-back application

Resolution: In order to get both the inside and outside pulls on a single line item, specify with a PR ("pair") prefix, and the appropriate suffix for back-to-back mounting option (J, N, or P) based on the p...:

I have a customer who needs to replace a Folger Adams electric strike, model #310-2 fail secure 24V.

Resolution: For a single door, use 6215.For a double door, use 6226. :

Can you use an auxiliary RX switch (RX-AUX) on a Chexit device?

Resolution: Yes, the RX-AUX switch kit, part number 050271, can be used in conjunction with a Chexit device as a second request-to-exit switch. It must be ordered as a separate line item and be field ins...:

What happens if an IP GWE loses comms during a database download?

Resolution: Lock waits until the database is completely downloaded before swapping to the new database. Therefore if GWE loses comms during download, the lock will continue to work with the previously download...:

When mounting a 9500 Sr Swing with a -18 plate on a Hollow Metal Frame, what type of material should the shim be behind the -18 plate?

Resolution: The Shim material would be based on local code requirements and can be verified with the local Authority Having Jurisdiction. :