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FAQs

How do you order the Tactile lever option for CO and AD locks?

Resolution: Tactile Warning use: &...:

Can Handnet for Windows data be reviewed by Engineering?

Resolution: Yes, but there is a Fee associated with this service. Part designation is SS-SVC and is billed at $150.00 per hour.:

Is the GWE wireless gateway bidirectional?

Resolution: The Gateway antenna has an omnidirectional antenna. Not bi-directional. Titled antennas will minimize maximum performance. Make sure the antenna is vertical. :

Does the CO993-DT gets shipped with a flat and twisted tailpiece since it's a non-functioning lock?

Resolution: Through-door tailpieces not included, comes with cylinder tailpiece only.:

On the MTK15 are you able to keep the keypad lit all the time?

Resolution: Yes, The CE-000-046 configuration card works (keypad backlight ON.) The light remains on even on idle and blinks for every key press and card read.:

What is the length of the leads for the 7766 DPS?

Resolution: Out of the box, it is approximately 12”.:

Can an AD/CO series lock accept a Sargent cylinder with an LK keyway?

Resolution: Yes, if specified as LDSAR. LK is an option for Sargent 10L + 11L.:

Can an AD-400 be used in an interior stairwell application?

Resolution: Yes. When an application calls for a safe egress in the event of an emergency and also needing controlled access. See attached document for further information.:

My AD/CO series lock has a solid green LED on at all times, and I can enter without a credential. What causes this?

Resolution: Remove the outside chassis from the door and make sure the 2 triangles are lined up. If the timing is off it will cause this issue.:

How much pressure is required on the M490DE to trip the alarm?

Resolution: 15 pounds: