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FAQs

Does the CO993-DT gets shipped with a flat and twisted tailpiece since it's a non-functioning lock?

Resolution: Through-door tailpieces not included, comes with cylinder tailpiece only.:

On the MTK15 are you able to keep the keypad lit all the time?

Resolution: Yes, The CE-000-046 configuration card works (keypad backlight ON.) The light remains on even on idle and blinks for every key press and card read.:

What is the length of the leads for the 7766 DPS?

Resolution: Out of the box, it is approximately 12”.:

Can an AD/CO series lock accept a Sargent cylinder with an LK keyway?

Resolution: Yes, if specified as LDSAR. LK is an option for Sargent 10L + 11L.:

Can an AD-400 be used in an interior stairwell application?

Resolution: Yes. When an application calls for a safe egress in the event of an emergency and also needing controlled access. See attached document for further information.:

My AD/CO series lock has a solid green LED on at all times, and I can enter without a credential. What causes this?

Resolution: Remove the outside chassis from the door and make sure the 2 triangles are lined up. If the timing is off it will cause this issue.:

How much pressure is required on the M490DE to trip the alarm?

Resolution: 15 pounds:

What are the measurements of the WPR400 with a card reader?

Resolution: H 6-1/4 inches Width, without handle: 3-1/2 inches With handle: 4-7/8 D at deepest point: 3-3/8:

How many sites can you have on an Express system?

Resolution: Unlimited:

What are some causes for a Von Duprin 996L lever to droop or sag?

Resolution: The lever may be in the break away position. The 996L has a break away design. If the lever has been forced down to a 6 o’clock position, it needs to be firmly pulled up to a horizontal posit...: