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FAQs

Can you field add the DS double switch feature to a Von Duprin 6000 series electric strike?

Resolution: It is not possible to add the DS switch option to a 6100 or 6200 series electric strike in the field. It must be factory installed. The DS switch assembly for the 6100/6200 se...:

On the 9947 Installation Instructions, the text says to follow the red and blue instruction cards on rods. Is this correct?

Resolution: As of 2017:The cards are now white and tan, not red and blue.:

What is the minimum length of a CDSI cover plate?

Resolution: can cut down to 6":

I have an EL9947 in stock. Can I use this as a manual exit device without connecting to a power supply.

Resolution: Yes, any EL device will operate as a manual exit device when not connected to power. :

How do I order the following product to carry a fire label: 98L-DT 996 3'?

Resolution: Order using this format: 98L-F 996DT 3':

Can Schlage locks be re-handed in the field?

Resolution: Schlage A series was discontinued in October, 2024.Schlage AL series was discontinued in March, 2021.Schlage D Knobs were discontinued in July, 2020.Schlage H Series was discontinued in December, 2...:

Is the Von Duprin Guard X 2670 device hurricane rated (HH)?

Resolution: The HH2670 is only approved for use on single flush doors per NOA 15-0826.23 and FBC FL#12400.3. It is shown using the 267 strike and has a design pressure rating of +/-55 PSF. :

What size allen screw is used with the Falcon K series lever security cap?

Resolution: 5mm x .250 in length:

What is the 001911-001-70 handicap access plastic bow?

Resolution: The 001911-001-70 is a 2” sized blue handicap access plastic covering for the bow of the key that meets Title 24 of The California Code for the Handicapped.Purchasing options; KB905 (5-pi...:

Falcon mortise lock escutcheon with 4 posts.

Resolution: The discontinued Falcon M series had an optional 4 post escutcheon D3006, see here.: