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FAQs

How do I link to a Control Lock from the Engage Gateway (GWE)?

Resolution: Control locks will only link to IP Gateway, NOT RSI Gateway.You must first make sure the Gateway and the Control lock are commissioned to the same site.Simply connect to the GWE in Engage app ...:

What are the Led indications on the Schlage Button when a CO200 is in privacy mode?

Resolution: There is no LED indication on the Schlage button when the inside pushbutton is pressed to lock the door. The Schlage button will flash red 12 times when a valid credential is used but will not gran...:

Opcon automatic door conversion systems

Resolution: Opcon USA makes automatic door conversion systems for complete in the ground operators. They use several different manufacturers products in their system, including the LCN Sr Swing. Al...:

Can Chexit or Delayed Egress Be Used With Windstorm / FEMA openings?

Resolution: No, delayed egress hardware cannot be used with FEMA openings.:

Schlage GS10, GS40, GS170, GS172 lock information.

Resolution: Templates:WOODGS101 - GS170, A & D RoseGS102 - GS172, A & D RoseGS103 - GS170, B & E RoseGS104 - GS172, B & E RoseGS105 - GS10, GS40, A & D RoseGS106&nb...:

Does the electrified ND80 ship with the 13-049 UL latch?

Resolution: With the introduction of the 13-247 deadlatch (February 2016) on ND series locks, the use of the 13-049 UL latch was no longer necessary. :

LE series Training Information

Resolution: Click on this LINK for the LE Series New Product Launch Training Material with notes.This is the LE Series Installation Instructions HEREThis is the LE Series door template informati...:

Can new Programming fobs be ordered if the original is lost?

Resolution: Yes - for MultiFamily sites, use part number 48-515 and reassign as the Programming Fob. :

How many doors can be assigned to a "No Tour" smart card?

Resolution: “No Tour” smart cards, (1k Byte or bigger) can only hold 11 doors maximum in their ...:

How can I put a Control Lock into Linking Mode?

Resolution: The Control locks are always broadcasting prior to being commissioned to an Engage Account. Once the GWE is sending out it's Link request, the Control Lock will be automatically detected if...: