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FAQs

Is there a tool to install the outside lever truarc clip onto the trim assembly of an L Lock?

Resolution: We have a kit, 40-053, for replacing the outside lever on a mortise lock. Kit contents: L583-124 Seating tool L583-128 Retaining ring P509-518 I...:

What is a L9412 Mcdonalds lock?

Resolution: L9412 XL11-907 Exit Lock With Deadbolt Latchbolt retracted by knob/lever inside. Outside knob/lever always fixed. Deadbolt thrown or retracted by inside thumbturn. Turning inside knob/lev...:

Does Steelcraft offer a KD (knocked down) assembly for sidelight frames?

Resolution: Side Light and Side Panel frames - Side Light and Side Panel frames are not KD (Knock Down), they must be assembled and welded. All side lite and side panel frames must be assembled and welde...:

Can DW/K frame series be used in high traffic areas?

Resolution: DW/K-Series frames (Drywall Slip-On) are not recommended for installation in high traffic areas. DW/K-Series frames are installed in interior stud walls after the wall board is installed and ...:

Can a MU-Series frame be converted to DW/K-Series frame?

Resolution: jamb depths 3 ¼” thru 9”:

Do any products offered by Steelcraft contain asbestos?

Resolution: Steelcraft doors and/or frames do not contain any asbestos. Steelcraft did use asbestos in the following products: Steelcraft S16-Series stile and rail door with flush panel and UL fire door l...:

White plastic sleeve for Orbit knob.

Resolution: The spacer (A508-640) is required to hold the cylinder in place due to the large size of the Orbit knob. :

What is the AL Jupiter lever return to the door?

Resolution: 1.20 inches:

Can protective plates be attached to fire rated door?

Resolution: Yes, Steelcraft doors we are approved up to 48" in height or not to exceed a total 2304 square inches per face. Protective plates are usually flat sheets of metal or plastic applied to one or both...:

510-ULAC EIR will not output power

Resolution: Ensure they have the physical EIR relay box plugged into the power supply. or the jumper from SW Gnd to DC- is in place. (Mutually exclusive)If one of theses is not in place the po...: