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FAQs

How do I contact Allegion Customer Service or Technical Support?

Resolution: You can contact Allegion Customer Service (Sales Support) or Technical Support (Product Support) by phone or by email. Overture and Portal support is...:

Who to contact?

Resolution: Please refer to the Allegion Contact Us web page for all inquiries in North and South America. Contact Us for Europe, Middle East, India, Africa and Asia Pacific, You can ...:

What size wire is required to operate the Von Duprin EL exit device?

Resolution: Minimum wire gauge requirement for Von Duprin electric latch retraction is as follows: For Product Shipped Prior to August 2012 using the old (black) potted module: 0-100 ft 14 gauge wire 0-...:

Wiring direct to a magnet coil on 300 series Magforce lock

Resolution: If using 12 VDC, use the following wire configuration. Tie Red and Black wires together and connect to positive. Tie Blue and Black wires together and connect to negative. If using 24 VDC, use the...:

I was able to ping and telnet (or otherwise communicate to) the handreader, but I cannot connect via the SchlageCommDiags utility

Resolution: If you used the default installation, you can find the SchlageCommDaigs icon at: Start -> All Programs -> Recognition Systems -> RSI .NET 2.0 DLL -> SchlageCommDiags.exeIf no modems are...:

Is there an outside escutcheon available with cylinder hole only for the L9000?

Resolution: The L9000 outside escutcheon is not available with a cylinder hole only. :

I downloaded users to my reader, but the reader still does not recognize their ID's

Resolution: check to see if the user access profiles are set to 'Never'; if they are, change them to 'always' and download users again.Here's how: - in Handnet Lite, go to the 'Users' tab and look at the ...:

why do I get the error message: "please change keypad setting to 12-button keypad in program settings" when connecting with HHD to AD-200?

Resolution: in SMS Express, you have to enable the 12-button keypad for the AD-200: - log into Express and go to "Settings" -> "Program Settings" in the menu across the top; - click on the "...:

why does the GT-400 keep rebooting?

Resolution: replace the SD card with one of the original ones that came with the GT-400 or use a freshly formatted Sandisk SD card (not the 'industrial' type):

What options do I have if I have forgotten my HandNet for Windows login?

Resolution: In order to reset a login for HandNet for Windows, its database has to be modified by a qualified technical support representative. A user database recovery service is a billable service...: