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FAQs

I was able to ping and telnet (or otherwise communicate to) the handreader, but I cannot connect via the SchlageCommDiags utility

Resolution: If you used the default installation, you can find the SchlageCommDaigs icon at: Start -> All Programs -> Recognition Systems -> RSI .NET 2.0 DLL -> SchlageCommDiags.exeIf no modems are...:

Is there an outside escutcheon available with cylinder hole only for the L9000?

Resolution: The L9000 outside escutcheon is not available with a cylinder hole only. :

I downloaded users to my reader, but the reader still does not recognize their ID's

Resolution: check to see if the user access profiles are set to 'Never'; if they are, change them to 'always' and download users again.Here's how: - in Handnet Lite, go to the 'Users' tab and look at the ...:

why do I get the error message: "please change keypad setting to 12-button keypad in program settings" when connecting with HHD to AD-200?

Resolution: in SMS Express, you have to enable the 12-button keypad for the AD-200: - log into Express and go to "Settings" -> "Program Settings" in the menu across the top; - click on the "...:

why does the GT-400 keep rebooting?

Resolution: replace the SD card with one of the original ones that came with the GT-400 or use a freshly formatted Sandisk SD card (not the 'industrial' type):

What options do I have if I have forgotten my HandNet for Windows login?

Resolution: In order to reset a login for HandNet for Windows, its database has to be modified by a qualified technical support representative. A user database recovery service is a billable service...:

how do you upgrade memory on an F-series (the ones with the plastic, gray housing) Handpunch or Handkey?

Resolution: First, determine if you have the older F1 model or the newer F3/F4 model: look at the back of the handreader, at the mainboard; - if you see a red or blue box with 5 dip switch...:

Can you put a 914KIL on a 2" thick door?

Resolution: Currently, the 914KIL trim will only work on 1 3/4" doors.:

Where is the info on the PIM400-1501?

Resolution: The PIM400-1501 Tech Training Presentation Training power point.The PIM400-1501 User Guide. PIM400-1501 User GuideIP Address: Tech Note on how to set the PIM400-1501 IP AddressThe PIM400-...:

Is there a fire rated version of the 33A/35A rim device?

Resolution: There is not a fire rated version of the Von Duprin 33A/35A rim device. Only the vertical rod devices (33/3527A-F, 33/3547A-F, 33/3548A-F) can be fire rated.: