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FAQs

I downloaded users to my reader, but the reader still does not recognize their ID's

Resolution: check to see if the user access profiles are set to 'Never'; if they are, change them to 'always' and download users again.Here's how: - in Handnet Lite, go to the 'Users' tab and look at the ...:

why do I get the error message: "please change keypad setting to 12-button keypad in program settings" when connecting with HHD to AD-200?

Resolution: in SMS Express, you have to enable the 12-button keypad for the AD-200: - log into Express and go to "Settings" -> "Program Settings" in the menu across the top; - click on the "...:

why does the GT-400 keep rebooting?

Resolution: replace the SD card with one of the original ones that came with the GT-400 or use a freshly formatted Sandisk SD card (not the 'industrial' type):

What options do I have if I have forgotten my HandNet for Windows login?

Resolution: In order to reset a login for HandNet for Windows, its database has to be modified by a qualified technical support representative. A user database recovery service is a billable service...:

how do you upgrade memory on an F-series (the ones with the plastic, gray housing) Handpunch or Handkey?

Resolution: First, determine if you have the older F1 model or the newer F3/F4 model: look at the back of the handreader, at the mainboard; - if you see a red or blue box with 5 dip switch...:

Can you put a 914KIL on a 2" thick door?

Resolution: Currently, the 914KIL trim will only work on 1 3/4" doors.:

Where is the info on the PIM400-1501?

Resolution: The PIM400-1501 Tech Training Presentation Training power point.The PIM400-1501 User Guide. PIM400-1501 User GuideIP Address: Tech Note on how to set the PIM400-1501 IP AddressThe PIM400-...:

Is there a fire rated version of the 33A/35A rim device?

Resolution: There is not a fire rated version of the Von Duprin 33A/35A rim device. Only the vertical rod devices (33/3527A-F, 33/3547A-F, 33/3548A-F) can be fire rated.:

What does the message "ID temporarily invalid" mean when it displays on a biometric hand reader?

Resolution: Our biometric hand readers have a limitation on how many times you can try an unsuccessful hand verification. This is similar to secure computer/ system logins that kick you out after a certa...:

Why does a biometric hand reader display "Time restriction" ?

Resolution: A biometric HandPunch will display "Time restriction" if you are trying to punch in or punch out outside of the times allowed for this. An employee will see the message, "Time restrictio...: