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FAQs

What cylinder length is required for L9000 double cylinder functions with sectional Gen 2 indicators on 1-3/8" thick doors.

Resolution: For L9000 units with indicators on 1-3/8" doors, conventional cylinders must be 1-1/4" in length. The conventional cylinder requires the longer 1-1/4" length (rather than 1-1/8") because a compress...:

When were the Falcon conventional cylinders in Sargent LA keyway discontinued?

Resolution: Falcon conventional cylinders in competitor keyway Sargent LA were discontinued in May 2026.The following Falcon cylinder part numbers for Sargent KA keyway are now obsolete:A23166-2A23166-13A23166...:

Why didn’t the Connect lock get removed from the hub after reset?

Resolution: A factory reset on the Connect lock clears all codes and programming from the lock’s internal memory but does not remove or unlink it from a hub (current or prior). To remove the hub association, p...:

Dexter C1000 classroom key rotation to lock.

Resolution: Dexter C1000 classroom security key rotation is 360° clockwise to lock and 360° counter-clockwise to unlock.:

Are the Republic Embossed Doors handed?

Resolution: Non-handed is standard. Handed is optional.:

Do Republic Embossed Doors come standard with a universal hinge prep?

Resolution: Yes. Universal Standard/Heavy Weight Hinge, using hinge fillers to allow modification from standard to heavy-weight hinge prep.:

What SDI 100 Level/Model are Republic Embossed Doors?

Resolution: SDI 100 Grade/Model: Levels 1-3 and Models 1 and 2, with Maximum Duty Performance Level A:

What closer reinforcements (optional) are available on Republic Embossed Doors?

Resolution: 14 gauge, 18" x 6" closer reinforcement, with optional 12 gauge closer reinforcement. :

What face skins are available on Republic Embossed Doors?

Resolution: 18 gauge or 16 gauge face skins. 16 gauge is only available in 6-panel.:

On a Swing IQ double door operator, do both motor gearboxes need to be grounded?

Resolution: Both motor gearboxes need to be grounded. For reference, see here for 9500IQ instructions.: