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FAQs

When dogged, should the latch of the 98/99 rim device be flush with the center case cover or should it be extended 1/8"?

Resolution: It is common for the latch of a dogged 98/99 rim exit device to still project slightly (up to 1/8").This should still clear the strikes when positioned properly with a 3/16" gap between the centerc...:

Do our trims that are ordered with OUT devices also come with weatherized components?

Resolution: The trims provided with devices with the Outdoor Defense (OUT) feature are standard trims.The standard trims are often used on exterior doors where the trim is outside the building.Therefore, Von D...:

How to get the cylinder thumbturn with straight cam and dogging of the cam?

Resolution: For the 09-900 or the 09-904 cylinder thumbturns will use XQ11-949. This will swap out the cam and dog the cam.:

On the HL6 mortise lock what cam is used?

Resolution: Most of the L series functions will use the standard Clover cam for operation of the lockset. Except for the L9060, that will use the straight cam.:

ND series key rotation for locking/unlocking?

Resolution: Lock - CCWUnlock - CW:

Can the HL6-9000 be installed with paddle only on one side?

Resolution: Engineering has confirmed that the mortise pocket lacks sufficient clearance for the lower mounting bracket of the push‑pull paddle assembly, so the HL6‑9000 cannot be mounted with a paddle on only...:

How do you install the PM series D rose?

Resolution: The Schlage PM series (Performance Mortise lock) has a square rose option - the D rose. To install the D rose, it's necessary to also install the spacer on each side. Item C in the image...:

Are the Von Duprin EPT-2 and EPT-10 available less thru-wires?

Resolution: The Von Duprin EPT-2 and EPT-10 are only available with thru-wires. Less wires is not an option.:

When were the Falcon conventional cylinders in Corbin 60 keyway discontinued?

Resolution: Falcon conventional cylinders in competitor keyway Corbin 60 were discontinued in May 2026. The following Falcon cylinder part numbers for Corbin 60 keyway are now obsolete:A23167-2A23167-13A...:

When were the Falcon conventional cylinders in Corbin Russwin L4 keyway discontinued?

Resolution: Falcon conventional cylinders in competitor keyway Corbin Russwin L4 were discontinued in February 2026.The following Falcon cylinder part numbers for Corbin Russwin L4 keyway are now obsolete:A231...: