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FAQs

Can the HL6-9000 be installed with paddle only on one side?

Resolution: Engineering has confirmed that the mortise pocket lacks sufficient clearance for the lower mounting bracket of the push‑pull paddle assembly, so the HL6‑9000 cannot be mounted with a paddle on only...:

How do you install the PM series D rose?

Resolution: The Schlage PM series (Performance Mortise lock) has a square rose option - the D rose. To install the D rose, it's necessary to also install the spacer on each side. Item C in the image...:

Are the Von Duprin EPT-2 and EPT-10 available less thru-wires?

Resolution: The Von Duprin EPT-2 and EPT-10 are only available with thru-wires. Less wires is not an option.:

When were the Falcon conventional cylinders in Corbin 60 keyway discontinued?

Resolution: Falcon conventional cylinders in competitor keyway Corbin 60 were discontinued in May 2026. The following Falcon cylinder part numbers for Corbin 60 keyway are now obsolete:A23167-2A23167-13A...:

When were the Falcon conventional cylinders in Corbin Russwin L4 keyway discontinued?

Resolution: Falcon conventional cylinders in competitor keyway Corbin Russwin L4 were discontinued in February 2026.The following Falcon cylinder part numbers for Corbin Russwin L4 keyway are now obsolete:A231...:

What cylinder length is required for L9000 double cylinder functions with sectional Gen 2 indicators on 1-3/8" thick doors.

Resolution: For L9000 units with indicators on 1-3/8" doors, conventional cylinders must be 1-1/4" in length. The conventional cylinder requires the longer 1-1/4" length (rather than 1-1/8") because a compress...:

When were the Falcon conventional cylinders in Sargent LA keyway discontinued?

Resolution: Falcon conventional cylinders in competitor keyway Sargent LA were discontinued in May 2026.The following Falcon cylinder part numbers for Sargent KA keyway are now obsolete:A23166-2A23166-13A23166...:

Why didn’t the Connect lock get removed from the hub after reset?

Resolution: A factory reset on the Connect lock clears all codes and programming from the lock’s internal memory but does not remove or unlink it from a hub (current or prior). To remove the hub association, p...:

Dexter C1000 classroom key rotation to lock.

Resolution: Dexter C1000 classroom security key rotation is 360° clockwise to lock and 360° counter-clockwise to unlock.:

Are the Republic Embossed Doors handed?

Resolution: Non-handed is standard. Handed is optional.: