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FAQs

How do I use the DBM in the L9492 to lock the outside lever?

Resolution: The L9492 wll allow using the DBM to interupt or connect power which can lock the outside lever.In EU mode connect one side of the lock case's power wire directly to the power source. Then, connect...:

Schlage Connected Lever FE599 (Discontinued) How to factory reset the lock

Resolution: If you lose or forget your programming code, you can restore the factory default settings which will restore the default programming code and user codes.Verify you have the original factory code fr...:

ND93 or ND60 was working just fine and now the key just spins.

Resolution: Locked down to TechThe plunger sleeve is worn and is rotating within the inside spindle. See IPD or Sharepoint for details. Short term solution is to order special chassis for the ND93 (...:

Which phones and operating systems are compatible with the Schlage Home app?

Resolution: :

Navigation Issues in the Schlage Home App

Resolution: Why is the Schlage Home App Screen Limited or Hard to Navigate?If you're experiencing navigation issues with the Schlage Home app, it might be due to your phone's font size settings. When the font ...:

Not Receiving Verification Code Email

Resolution: :

Are Schlage Locks Compatible with Airbnb?

Resolution: Yes, the Schlage Encode Family is compatible with Airbnb.Make check-ins easier than ever for your guests. Simply connect a smart lock from the Schlage Encode Family to your Airbnb account through t...:

When ordering a W series lock in 613, what color will the cylinder or cylinder plug face be?

Resolution: A conventional cylinder will have a 606 finish.An FSIC will have a simulated 613 finish. :

What are the standard rod lengths for the 98/9927?

Resolution: The standard 33/3527A Surface Vertical Rod Device, 98/9927 Surface Vertical Rod Device and 98/9957 Three Point Latch Device use the same square shaped aluminum Top and Bottom Rods.The aluminum comp...:

Does the solenoid need to be adjusted on the Falcon/Doromatic Exit Devices?

Resolution: The Falcon (formerly branded Doromatic) EL1490, EL1590, EL1690, EL1790, and EL2390 Devices do not require adjustments to the solenoid.The individual Falcon/Doromatic models did not require the adju...: