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FAQs

What replaced the 8310-854 header mount activation sensor?

Resolution: The 8310-875 has replaced the 8310-854 header mount activation sensor. The bracket part number is 8310-875ECAThe cover part number is 8310-875ERA:

What STD finishes are available for the LCN SEM 7800 magnets?

Resolution: The SEM7800 series magnets standard finishes are Aluminum or Dark Bronze. :

What PM series levers are shared with the L9000 series.

Resolution: Athens, Broadway, Latitude, Longitude, Rhodes and Tubular are available in both PM and L9000 series.The lever designs are available BUT the levers are not interchangeable between PM and L9000 series.:

On a WS-T 99/9927 be corrected by replacing the center case, or do they need a whole new device?

Resolution: The WS-T-98/9927 device uses the WS98/9927 Centercases.(101024 RHR or 101023 LHR).The WS=T-98/9957 device uses the WS98/9957 Centercases (24056894 RHR or 24086860 LHR).:

When ordering a 5547-EO, what do they need to add 555NL.

Resolution: The 55NL Trim comes with all necessary components to add that trim to a standard 5547EO Exit Only Panic Rated Device for Metal Doors except the Rim Cylinder.:

When dogged, should the latch of the 98/99 rim device be flush with the center case cover or should it be extended 1/8"?

Resolution: It is common for the latch of a dogged 98/99 rim exit device to still project slightly (up to 1/8").This should still clear the strikes when positioned properly with a 3/16" gap between the centerc...:

Do our trims that are ordered with OUT devices also come with weatherized components?

Resolution: The trims provided with devices with the Outdoor Defense (OUT) feature are standard trims.The standard trims are often used on exterior doors where the trim is outside the building.Therefore, Von D...:

How to get the cylinder thumbturn with straight cam and dogging of the cam?

Resolution: For the 09-900 or the 09-904 cylinder thumbturns will use XQ11-949. This will swap out the cam and dog the cam.:

On the HL6 mortise lock what cam is used?

Resolution: Most of the L series functions will use the standard Clover cam for operation of the lockset. Except for the L9060, that will use the straight cam.:

ND series key rotation for locking/unlocking?

Resolution: Lock - CCWUnlock - CW: